Tesco Colleague - Customer Service Desk - Edinburgh Leith

TN United Kingdom; City of Edinburgh; On-site; Full time

Job description

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Tesco Colleague - Customer Service Desk - Edinburgh Leith, Edinburgh

Client: Tesco

Location: Edinburgh, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

2de977589d8e

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Availability Window:

1. Mon 15:00:00 - 21:00:00
2. Fri 15:00:00 - 21:00:00
3. Sat 15:45:00 - 21:00:00

Our Tesco Colleague rate of pay starts from £12.02 an hour; this increases to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

You will be responsible for:

1. Knowing your customers and serving them with passion and pride; giving great natural service.
2. Being passionate and knowledgeable about the products and services within the store.
3. Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
4. Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
5. Accurately recording any customer details and treating this information confidentially.
6. Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
7. Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
8. Accurately recording and processing returned items from customers.
9. Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
10. Controlling keys that may be stored at the desk correctly.
11. Liaising with Shift Leaders, Managers and Security, communicating clearly.
12. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
13. Working across the store in our service, picking and replenishment areas where required.
14. Handling products with care to maintain quality and ensure they reach customers in the best condition.
15. Being yourself, living our values, making everyone feel welcome and always following our policies.

You will need:

1. A passion for delivering great service, greeting customers with a smile, and serving them with pride.
2. The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
3. To take the initiative and make decisions that are right for our customers.
4. Work well within a team and communicate openly with others.
5. Build relationships with colleagues to create a team spirit, having fun and celebrating success.
6. Be at work on time, well presented and ready to be a brand ambassador.

What's in it for you:

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life’s moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit this link.