Tennis Operations Coordinator

Job description. Overview: You will be responsible for the exciting development and implementation of a new and ongoing strategy for Tennis in Merton parks for the community and beyond in partnership with London Borough of Merton.

Working Hours: Full-time, day shifts with weekend availability in Wimbledon Park. Please note that this role is a self-employed role.

Key Responsibilities:

1. Oversee the daily operations of tennis venues, ensuring smooth management of court bookings, maintenance, and facility standards.
2. Foster effective communication and collaboration with the coaching team, including The Head of Tennis, The Business Manager, and the wider office team, to ensure seamless operations and high-quality coaching.
3. Monitor and manage the availability, condition, storage, and proper use of all coaching equipment.
4. Maximize retail opportunities, keeping the venue’s stock levels well-maintained and properly managed.
5. Provide top-tier customer service by addressing inquiries and ensuring a positive experience for players, parents, and visitors.
6. Contribute to the growth and development of tennis programs by supporting their promotion and increasing community engagement.

Experience & Skills:

1. Proven experience in managing venues or sports programs, particularly in tennis or similar industries.
2. A strong background in customer service and client interaction.
3. Previous experience working with CRM systems.
4. Excellent organizational and communication skills, with a proactive approach to managing tasks.
5. Ideally will have some experience in digital marketing/promotions.
6. Ability to juggle multiple responsibilities while maintaining a focus on quality and efficiency.
7. A genuine interest in tennis, or ideally, some experience in the sport.

Benefits:

1. Career development opportunities within a dynamic, growing tennis-focused organization.
2. A supportive work environment that allows for both independence and collaboration with the team.
3. Company benefits include free uniform, discounts on multiple brands.

Job Types:

Full-time, Part-time.

Pay:

£13.85 per hour. Expected hours: 20 – 30 per week.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tues, Thurs, Sat & Sun 9am-7pm
Salary: from £13.85 hourly
Starting time: Immediate start!