Tenancy Support Officer / Swyddog Cymorth Tenantiaeth

TN United Kingdom; Ewloe; On-site; GBP 35,000 - 40,000

Job description

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a6b77c230d6b

Job Views:

5

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

The Opportunity

We have an exciting opportunity for a Tenancy Support Officer looking to make a real difference to people’s lives, homes and communities across Wales. This is a temporary opportunity for up to a 12-month period.

The role will be covering Flintshire, Denbighshire, Conwy and Wrexham in North Wales. However, this could be subject to change within the North Wales area.

Who are we looking for?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved, and manage expectations.

We are looking for applicants who have the ability to do what matters for our residents, strong oral and written communication skills, excellent organisational skills, and confidence in decision making.

You will be able to provide an important part of the housing management function and support residents to sustain their tenancies, maximise their income, and offer assistance with money management, debt, and benefit advice. Someone with a positive and flexible attitude, whose strong values align well with ours, will thrive in this role.

You will be an excellent team player, keeping officers across departments updated on actions you have taken by ensuring these are recorded on our ICT housing system promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this.

It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit our residents as required.

What will you be doing?

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the housing management function and provide assistance and support to the resident whilst working alongside the wider housing team. You will enable the delivery of services to our residents by providing effective tenancy support.

You will be working with people who may be in debt and are also affected by welfare reform changes including universal credit, housing benefit, other welfare benefits, the benefit cap and the bedroom tax.

Engagement with residents is key so the ideal candidate needs to be very approachable and understanding of our residents, whilst being able to provide clear advice and provide excellent support.

Want to find out more?

For further information about the role please view the role profile in the recruitment pack attached, or why not arrange an informal conversation with Deborah Ward, Housing Manager on 07788310419 or [e-mail].

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd.

We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

What’s in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Salary £35,543 - £39,641 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

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Created on 02/04/2025 by TN United Kingdom