Tenancy Coordinator

Role: Tenancy Coordinator

Location: Barnstaple and surrounding areas

Salary: Up to £24,897.12 per annum plus essential car user allowance

Hours: 37 hours per week

Contract: Permanent

The Role

We are now looking to recruit a permanent Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level ASB including neighbourhood disputes.

Main Responsibilities:

• Ensure a high-quality customer focused and responsive service is provided when dealing with customer enquiries that relate to the Neighbourhood Team.
• Manage low level ASB including neighbour disputes.
• Handle Tenancy Changes such as successions, name changes and updates to Cx.
• Assist in Estate Inspections and Health and Safety Inspections on patch.
• Conduct Starter tenancy reviews and Post Tenancy visits including property inspections.
• Act as the main point of contact for Neighbourhood Customers.

About You

• Previous experience working in a front-line housing service or customer service position.
• Good interpersonal and people skills.
• Ability to collate, prepare and present information in a clear and logical format.
• Good listening skills and an ability to empathise.

Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete an Enhanced DBS check.

Closing date: Monday, 31 March 2025 – 09:00

Interviews: Friday, 4 April 2025

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you require this information in an alternate format, please contact the HR team on 01271 313352.