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Temporary Ticketing Manager
Express Recruitment
Nottingham
On-site
GBP 60,000 - 80,000
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Job summary
An established industry player is seeking a temporary Ticketing Manager to cover for annual leave. This role involves managing ticket inquiries through various channels, ensuring customer satisfaction, and maintaining the Ticketmaster system. The ideal candidate will have a strong background in customer service and ticket sales, along with proficiency in Ticketmaster. This is a fantastic opportunity to gain experience in a dynamic environment while helping to deliver excellent service to customers. If you thrive in fast-paced settings and enjoy engaging with the public, this position is perfect for you.
Qualifications
- Previous experience in ticket sales and customer service is essential.
- Proficient in using Ticketmaster's back-end features.
Responsibilities
- Handle customer inquiries via phone, email, and in-person.
- Monitor and maintain the Ticketmaster system functionality.
Skills
Customer Service Experience
Communication Skills
Ticketmaster Proficiency
Tools
Ticketmaster
Job description
Our client is looking for a temporary Ticketing Manager to cover for two weeks annual leave. The role will involve handling ticket inquiries, including online, face-to-face, and over the phone, ensuring that all customer queries are addressed promptly. The ideal candidate will have previous experience in ticket sales and ideally be proficient in the use of Ticketmaster.
- Receive and respond to customer inquiries via phone, email, and in-person
- Handle ticket-related queries, both over the phone and face-to-face
- Monitor and maintain the functionality of the Ticketmaster system to ensure smooth operations, addressing any technical issues
- Experience in customer service, resolving any issues and dealing with queries
- Excellent communication skills with a professional and telephone manner, ensuring clear conversations with customers
- Proficient in using the back-end features of Ticketmaster
Hours: Monday – Friday, 9:00am – 5:00pm
Salary: c£14.00 per hour, plus holiday pay D.O.E
Location: Nottingham
Job Type: Temporary
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