Temporary Staffing Co-ordinator

Tees Esk and Wear Valleys NHS Foundation Trust

An opportunity has arisen for us to recruit a full-time Temporary Staffing Service Co-ordinator to join our Temporary Staffing Service on a permanent basis. The successful applicant will provide a responsive and flexible staffing service to the Trust, ensuring staffing levels and skill mix are maintained in all departments and an excellent level of service is provided to staff and others.

The successful applicant will need to have a flexible approach to work and be able to demonstrate good team working and excellent customer service skills. The service is open from 8am to 5pm Monday - Friday (excluding bank holidays).

Applicants must be computer literate due to the number of systems simultaneously operated, have experience of data entry and extraction for reporting purposes, be able to deal with high volumes of calls and have excellent organisational skills to enable working to tight deadlines. Strong communication skills and a background in customer service is essential. Previous experience in an agency background and or temporary staffing would be advantageous. The successful applicant will gain a vast amount of experience in HR functions and systems as well as knowledge of multiple services around the Trust.

Main duties of the job

To assist in the operation and delivery of a fully centralised, high quality service to staff and potential recruits, demonstrating the organisation's commitment to Improving Working Lives, flexibility and staff development.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of the Temporary Staffing Service and the wider Trust.

To undertake and co-ordinate administration processes in relation to the recruitment of Temporary Staff.

To provide and deliver training and guidance to Temporary Staff in relation to Information systems.

Job responsibilities

• Assist in the operation and delivery of a fully centralised, high quality service to staff and potential recruits.
• Promote a positive image of people with mental health conditions and learning disabilities.
• Promote a positive image of the Temporary Staffing Service and the wider Trust.
• Undertake and co-ordinate administration processes in relation to the recruitment of Temporary Staff.
• Provide and deliver training and guidance to Temporary Staff in relation to Information systems.

Administrative Responsibilities

• Ensure that staff and others using the Temporary Staffing Service receive an excellent level of service.
• Act as a point of reference and support for answering queries or dealing with calls to or from staff or other bodies.
• Enter all Service specific Inductions onto the Bank Staff system and ESR within time limits to achieve standards and produce reports.
• Diary management, typing of reports, photocopying documents, minute meetings, preparation of presentations and other general administration support for the Temporary Staffing.

Responsibility for Information & Information systems

• Assist in the resolution of system related issues by investigating and identifying errors.
• Ensure all standard operating processes specific to the Temporary Staffing Service/Bank System are fully documented and adhered to.
• Manage the daily processing of information, ensuring that all information is processed accurately and timely using the ESR (Employee Staff Record) system.

Ensures a good understanding of the clinical and corporate services and structures to better meet their staffing needs.

• Produce standard and ad hoc reports as required within agreed timescales.

To ensure that data is processed and maintained in such a way that it meets Information Governance requirements.

• Processes, records and maintains service support documentation including training materials and user guides.

Responsibility for Planning/Organising

• Plans and prioritises own workload and makes adjustments as appropriate according to department workload.
• Plans work activities and monitors progress to ensure delivery of key work objectives.

Service Development, Project Management

• Actively contribute to the development of the Temporary Staffing Service Administration Team; evaluates current ways of working, develops ideas, shares knowledge and learns new skills.

Contribute to the creation of a working environment that encourages reflective practice and the continuous improvement of services in the wider Trust.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Rebecca Norton Assistant Temporary Staffing Manager (rebecca.norton10@nhs.net) on 0800 046 1635.

Person Specification

Qualifications

• Educated to ECDL level or equivalent or willing to undertake qualification within agreed timescale.
• NVQ level 3 in Business Administration or willingness to work towards within agreed timescales.
• Good general education, Literacy and numeracy skills.

Knowledge

• Two years administration/clerical experience.
• Experience of working within the NHS.
• Demonstrable experience of data management and use of electronic information systems.
• Customer Service experience.
• Previous experience of co-ordinating a bank system.

Skills

• IT skills including data entry and analysis.
• Excellent organisational skills.
• Ability to make timely decisions.
• Ability to teach and train others using a variety of multimedia materials.
• Well-developed skills in the ability to communicate effectively with all staff groups within and external to the organisation.
• Understanding of lean methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.