Temporary HR Business Partner / Seconded HR Business Partner

Temporary HR Business Partner / Seconded HR Business Partner

Job Title: HR Business Partner
Department: Human Resources
Salary: £32K
Travel Required: Yes, if cluster-based
Hours: 37.5 hours per week
Reports to: Head of HR Business Partnering
Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site
Contract Type: Temporary

Job Summary / Overview: The HR Business Partner is responsible for providing best-in-class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers, and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business.

Key Responsibilities and Accountabilities:

1. Responsible for all day-to-day HR activities required to support in local site/business area.
2. Works closely with local stakeholders, employees, managers, partner organisations, and others in the business unit to fully understand local needs and create targeted people support strategies.
3. Actively monitors a range of people data and reporting information, analysing trends to ensure any changes in usual performance parameters can be quickly identified.
4. Works collaboratively with local stakeholders and key personnel to develop strategic HR business plans which serve to improve the working environment for all.
5. Provides practical advice, guidance, and support to employees and managers across the full spectrum of Employee Relations disciplines.
6. Ensures advice provided is clear, consistent, and in line with company policy and current employment legislation.
7. Proactively coaches and guides line managers to help them support their teams and deliver high performance.
8. Builds and develops positive relationships with a range of internal and external stakeholders.
9. Complies with Company policies and relevant legislation in the undertaking of any HR activities.
10. Champions the automation and streamlining of HR practices to ensure optimum efficiency.
11. Takes steps to keep knowledge up to date of new HR concepts and best practice approaches.
12. Tracks and maintains key statistics and information relating to HR activity.
13. Supports the HR function in shaping the People Strategy and delivering its objectives.
14. Collaborates and delivers HR initiatives and projects across the business.
15. Participates in any TUPE, restructure, or other major change or consultation programme.
16. Supports cyclical HR review activities such as Annual Pay Reviews and policy reviews.
17. Contributes to the development of HR policies.
18. Attends internal meetings as required to represent the HR function.
19. Completes all administration associated with HR responsibilities.
20. Provides essential support to the Head of HR Business Partnering as needed.
21. Supports and drives a culture of high employee engagement across your area.
22. Adopts the Teleperformance management ethos of “Support First, Manage Later.”
23. Maintains open and honest channels of communication at all levels.
24. Leads by example and consistently demonstrates the Teleperformance values.
25. Supports a working culture built on embracing diversity and respect.
26. Other duties as assigned.

Main Job Requirements:

Education and Specific Training: Formal qualification in a HR-related area, such as:
• Certificate in Human Resource Practice
• Degree in HR Management, or similar OR equivalent experience
Membership of CIPD, or similar, is preferable
Up to date employment law knowledge
Republic Of Ireland employment law knowledge desirable

Work Experience: 2 years of solid HR experience in a contact centre environment, or 3 years HR generalist experience in another high-paced industry.

Special Certifications: Lean Six Sigma certification at Yellow Belt level, preferred.

Required Skills:

1. Comprehensive computer skills.
2. Proficient use of Microsoft Office tools.
3. Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar.

Competencies and Specific Skills:

1. Takes responsibility for own performance.
2. Works on own initiative.
3. Commercially aware.
4. Strategic mindset.
5. Compassionate.
6. Achievement driven.
7. Committed TP brand ambassador.
8. Self-motivated.
9. Team player.
10. Creative thinker.
11. Confident to challenge.
12. Advanced levels of resilience and focus.
13. Excellent facilitation and presentation skills.
14. Continuous improvement mindset.
15. Excellent organisation skills.
16. Priority Management skills.
17. Credible, Trustworthy, Dependable.
18. Courageous, Empathetic.
19. Excellent analytical ability.
20. Exceptional attention to detail.
21. Excellent communication skills – verbal and written.
22. Excellent influencing skills.
23. Flexibility and Resourcefulness.