Temporary HR Business Partner / Seconded HR Business Partner

Overview

Job Title: HR Business Partner

Department: Human Resources

Salary: £32K

Travel Required: Yes, if cluster-based

Hours: 37.5 hours per week

Reports to: Head of HR Business Partnering

Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site

Contract Type: Temporary

Job Summary / Overview

The HR Business Partner is responsible for providing best in class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers, and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business.

The HR Business Partner is adaptable and flexible, able to keep up with the fast-paced contact centre environment, and can multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others.

Key Responsibilities and Accountabilities

• Responsible for all day-to-day HR activities required to support in local site/business area.
• Works closely with local stakeholders, employees, managers, and partner organisations to fully understand local needs and create targeted and specific people support strategies.
• Actively monitors a range of people data and reporting information, analysing trends to ensure any changes in usual performance parameters can be quickly identified and root causes understood.
• Works collaboratively with local stakeholders to develop strategic HR business plans which serve to improve the working environment for all while maintaining or improving KPI performance.
• Provides practical advice, guidance, and support to employees and managers across the full spectrum of Employee Relations disciplines.
• Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation, and best practice approaches.
• Proactively coaches and guides line managers to help them support their teams and deliver high performance.
• Builds and develops positive relationships with a range of internal and external stakeholders.
• Complies with Company policies, the Equality Act, Employment Rights Act, and General Data Protection Regulations.
• Champions the automation and streamlining of HR practices to maintain efficiency without compromising service delivery.
• Maintains up-to-date knowledge of new HR concepts, thought leadership, and best practice approaches.
• Tracks and maintains key statistics and information relating to relevant aspects of HR activity and provides detailed reports to managers.
• Supports the HR function in shaping the People Strategy and delivering its objectives.
• Collaborates and delivers HR initiatives and projects across the business.
• Participates in any TUPE, restructure, or other major change or consultation programme.
• Supports cyclical HR review activities such as Annual Pay Reviews and policy reviews.
• Contributes to the development of HR policies and ensures local management teams are educated in these.
• Attends internal meetings as required to represent the HR function.
• Completes all administration associated with HR responsibilities.
• Provides essential support to the Head of HR Business Partnering as needed.
• Supports and drives a culture of high employee engagement across your area.
• Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support.
• Maintains open and honest channels of communication at all levels.
• Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation, and Respect.
• Supports a working culture built on embracing diversity, respect, and positivity.

Main Job Requirements

Education and Specific Training:

• Formal qualification in a HR-related area, such as:
• Certificate in Human Resource Practice, or Degree in HR Management, or similar.
• OR equivalent experience.
• Membership of CIPD, or similar, is preferable.
• Up to date employment law knowledge.
• Republic Of Ireland employment law knowledge desirable.

Work Experience:

• 2 years of solid HR experience in a contact centre environment, or
• 3 years HR generalist experience in another high-paced industry.

Special Certifications:

• Lean Six Sigma certification at Yellow Belt level preferred.

Required Skills

Technical Skills:

• Comprehensive computer skills.
• Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook, and others.
• Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday, or similar.

Competencies and Specific Skills:

• Takes responsibility for own performance.
• Works on own initiative.
• Commercially aware.
• Strategic mindset.
• Compassionate.
• Achievement driven.
• TP brand ambassador.
• Lives and breathes the company values.
• Self-motivated.
• Team player.
• Creative thinker.
• Confident to challenge.
• Advanced levels of resilience and focus.
• Excellent facilitation and presentation skills.
• Continuous improvement mindset.
• Excellent organisation skills.
• Priority management skills.
• Credible.
• Trustworthy.
• Dependable.
• Courageous.
• Empathetic.
• Excellent analytical ability.
• Exceptional attention to detail.
• Excellent communication skills – verbal and written.
• Excellent influencing skills.
• Flexibility.
• Resourceful.