Temporary Help Desk Support Assistant (1St Line)

Job Title: Temporary Help Desk Support Assistant (1st Line)

Location: Tilbury | Valid driving license and access to a car.

Duration: 3 to 6 months

Hours: 9am to 5pm

Hourly Rate: £14.00

Job Description: We are seeking a dedicated and skilled Help Desk Support Assistant to join our client's team on a temporary basis. The ideal candidate will have a strong IT background and be able to commit to the entire duration of the assignment. This role requires a proactive individual with excellent problem-solving skills and the ability to provide top-notch support to our clients.

Key Responsibilities:

1. Provide first-line technical support to clients via phone, email, and in-person.
2. Troubleshoot and resolve hardware and software issues.
3. Assist with the setup and configuration of computer systems and applications.
4. Maintain accurate records of support requests and resolutions.
5. Collaborate with other IT team members to ensure seamless service delivery.

Required Qualifications:

1. Proven experience in a Help Desk or IT support role.
2. Strong knowledge of computer systems, software, and hardware.
3. Excellent communication and interpersonal skills.
4. Ability to work independently and as part of a team.
5. Valid driving license and access to a car.

Preferred Skills:

1. Familiarity with remote support tools and ticketing systems.
2. Basic networking knowledge.
3. Customer service experience.

How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please send your CV and a cover letter to (url removed).