Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Worcester area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £31,650 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly
• Mileage allowance (paid in line with published HMRC rates), including allowance from and to your home address each day
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
• Home-based position visiting communities across your region; ideally living in the WR postcode areas

Job title: Television Licence Field Officer

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring:

• Full UK Driving Licence.
• Physical mobility to visit multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential; diverse backgrounds are welcomed, provided you possess excellent communication skills.

What’s in it for you?

• Competitive salary of £31,650.00 pa
• Company car or a £3700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office for volunteering.
• Company matched pension, life assurance, and various voluntary benefits.
• Access to up to £500 of your salary before payday each month.
• Access to Employee Network Groups for diversity and inclusion.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. This training will cover key aspects of your role, building a strong foundation for your growth as a Visiting Officer.

Ongoing support from management and coaching teams will help you exceed your expectations and progress your career.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment. For alternative formats of the job description or application form, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318.

Location: Worcester, United Kingdom

Time Type: Full time

Contract Type: Permanent

About the company

Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: Capita Careers.