Television Licence Field Officer

Capita; Greater London; On-site; GBP 40,000 - 60,000

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the South East London area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £31,650.00 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly
• Mileage allowance (paid in line with published HMRC rates), including from and to your home address each day
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
• Location: Home-based, visiting people in communities across your region, ideally living in the SE9 postcode areas

Job Title: Television Licence Field Officer

Core Responsibilities:

• Conduct door-to-door visits to properties where no TV licence is registered
• Listen to customer reasoning for not having a licence and make an informed decision on next steps
• Accurately record visit details and complete daily timesheets via the handheld device
• Explain and sell the benefits of all licence payment schemes
• Take and accurately record payment details
• Attend court when required to give evidence in prosecution cases
• Carry out work and attend meetings as directed by the Visiting Manager
• Take Records of Interview under caution

What You’ll Need to Bring:

• Full UK Driving Licence (essential)
• Physical mobility for visiting multiple locations daily
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English
• Previous experience not essential, but excellent communication skills are a must

What’s in it for You?

• Opportunity to develop new skills and confidence in a role that keeps you active
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave
• Paid day out of the office for volunteering for charity partners
• Company matched pension, life assurance, cycle2work scheme, and generous parental leave policies
• Provision of body worn video cameras for safety
• Voluntary benefits designed to suit your lifestyle
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features
• Access to Employee Network Groups for diversity and inclusion

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. The training will cover key aspects of your role and enhance your knowledge and skills in the field.

What We Hope You’ll Do Next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, please email Iqbal at [e-mail] or call 07784 237318.

Location: Bexley, United Kingdom

Time Type: Full time

Contract Type: Permanent