Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Edinburgh area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• Annual salary of £31,650.
• Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates).
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential for a four-day working week.
• Location: Home-based with visits in communities across your region, ideally living in the EH6 postcode areas.

Job title: Television Licence Field Officer

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you'll need to bring:

• Full UK Driving Licence.
• Physical mobility for visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential; diverse backgrounds are welcomed.

What's in it for you?

• 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day off for volunteering for charity partners.
• Company matched pension, life assurance, cycle2work scheme, and parental leave.
• Safe working measures including body worn video cameras.
• Voluntary benefits for lifestyle support.
• Access to salary before payday and financial wellbeing features.
• Employee Network Groups for diversity and inclusion.

You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application.

We're an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process. If you need the job description or application form in an alternative format, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318.

Location: Edinburgh, United Kingdom

Time Type: Full time

Contract Type: Permanent