Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Chelmsford area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £31,650.00 annual salary
• Company car which includes personal use.
• Mileage allowance (paid in line with published HMRC rates), including allowance from and to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: Home-based, visiting people in communities across your region, ideally living in the CM postcode areas.

Job Description

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring:

• Full UK Driving Licence.
• Physically mobile, as you’ll be visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential - we welcome diverse backgrounds, but excellent communication skills are a must.

What’s in it for you?

• Competitive salary of £31,650.00 pa
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office volunteering for charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, and generous parental leave policies.
• Safe working measures including body worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle.
• Access to up to £500 of your salary before payday each month.
• Access to Employee Network Groups for diversity and connection.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Our ongoing support is what makes us stand out, with a management and coaching team that will help you grow and exceed your expectations.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process and working environment. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes or support you might need, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318.