Television Licence Field Officer

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As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Cardiff area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:
• £31,650 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates), including travel from and to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: Home-based, visiting communities across your region, ideally living in the CF postcode areas.

Job Description

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you’ll need to bring:

• Full UK Driving Licence with at least a year of driving experience.
• Physically mobile, visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English and Welsh.
• Previous experience not essential; diverse backgrounds welcome, but excellent communication skills are a must.

What’s in it for you?

• Opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues.
• Competitive salary of £31,650 pa.
• Company car or £3700 annual car allowance.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office for volunteering.
• Company matched pension, life assurance, and various benefits.
• Access to salary before payday and financial wellbeing support.
• Employee Network Groups for diversity and inclusion.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Our ongoing support includes management and coaching teams dedicated to helping you grow and exceed expectations.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process. If you need the job description or application form in an alternative format, please contact us.