Telesales Manager in London)

Telesales Manager

Location: London / Office based

Salary: Up to £40,000 per annum (depending on experience)

Contract: Full time, 9 Months Fixed Term

London's largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they build, own and operate their dedicated fibre optic network and install it directly into the home, meaning they can deliver a super-fast connection at prices the national providers find hard to beat.

The Role

They are looking for the fearless talkers, the passionate technologists and the go the extra milers. Working as a Field Sales Support for their Door to Door Team means becoming one of the faces of Community Fibre. This role requires a highly motivated individual with a passion for technology and a real eye for a deal.

What you'll be doing:

1. Day to day management of the telesales team
2. Performance management of existing KPI's
3. Build a reporting suite to help in decision making
4. Identifying issues with current processes to streamline and enhance
5. Effective database management
6. Customer expectation management
7. High quality customer care
8. Amending Agency Orders
9. Dealing with enquiries from their third party telesales agency
10. Managing DWP and council free offers dialing data

The experience they're looking for you to bring:

1. At least 3 years experience in managing a telesales team on inbound and outbound
2. A passion for technology
3. Strong eye for detail
4. Self-motivated
5. High level of organisation
6. Data centric and comfortable using numbers to improve call handling, efficiencies and conversion rates
7. Strong communicator both written and verbally
8. Extremely organised
9. Ability to prioritise work and manage time effectively
10. Cool under pressure

Why join Community Fibre:

1. Work with some of the best technology in the market
2. Be part of an exciting scale-up business where you can bring your ideas
3. 25 days holiday, increasing by 1 day for each year of service up to 28 days
4. Birthday leave
5. Cycle to work scheme
6. Enjoy the perks of Vitality health
7. Work with an amazing bunch of people

To Apply: If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.