Telesales Manager

Telesales Team Manager - Permanent - Onsite - Skelmerdale - Immediate Start

Your new company
My client, a leading manufacturer and supplier working within the wholesale industry, is seeking a professional customer service team Telesales Manager to join their team on a permanent basis. The organisation is experiencing a period of growth and seeking to develop their customer service team.

Your new role
The position is offered full-time Monday to Friday with working hours from 08.30am until 17.00pm. Please note that the role will be based fully on-site. Salary on offer is between £30,000 and £33,000 per annum. My client is seeking an experienced Telesales / Customer Service Manager to join their team to lead, develop, and drive the performance of the Telesales Team & Customer Service Administrator. You will be responsible for the day-to-day management of the service team, who engage with a diverse customer base, to upsell and deliver exceptional customer service. Additionally, you will oversee the customer service administrator, ensuring exemplary service for both internal and external customers. Some of your duties will include, but are not limited to:

1. Identify training needs
2. Coach and develop the existing team
3. Motivate team members to hit and exceed upselling opportunities
4. Lead, mentor and motivate the team to ensure and create a team who pride themselves on the service they provide
5. Conduct regular one-to-one coaching sessions, performance reviews, and team meetings to drive continuous improvement
6. Set clear KPIs
7. Ensure the team actively engages with existing and potential customers, building strong relationships and identifying new opportunities
8. Monitor call quality, customer interactions, and conversion rates to drive efficiency and effectiveness
9. Analyse performance, customer feedback, and market trends, providing insights and recommendations to senior management
10. Work closely with Operations, Logistics, and Finance teams to ensure smooth order fulfilment and stock management

What you'll need to succeed
Proven history in a Telesales / Customer Service team manager position
Strong leadership qualities
Excellent communication skills, both written and verbal

What you'll get in return
Competitive salary
Free parking
Pension
Friendly and supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.