Telesales and Admin Support

Bonus/Benefits: £25,000 to £30,000 dependent on experience.

Opportunity for a Telesales and Admin Support to join a growing pharmaceutical company in a new role to the business, offering the chance to make a significant impact, supporting the commercial team.

• Full-time, permanent
• Office-based in Watford
• Telesales, growing existing accounts and delivering administrative support; providing excellent customer service to internal and external stakeholders.

About the Business

A global pharmaceutical company specialising in the manufacture and distribution of over-the-counter (OTC) medicines, such as paracetamol and ibuprofen, and prescription medicines. With operations spanning the UK and internationally, this is an exciting time to join a company experiencing growth and expansion. UK operations are split between their Watford office (the Commercial team) and their Hull office (the Quality team).

This newly created role is based in the Watford office 5 days a week, working Monday to Friday, 9 am - 5 pm or 8:30 am - 4:30 pm. You will be working closely with the UK Commercial Director and the Commercial team to support them on administrative duties, whilst managing a small account base, with a focus on nurturing and growing them through the delivery of excellent customer service and support.

About the Role

This role offers the opportunity to develop sales strategies, grow accounts, and contribute to the company’s success. As Telesales and Admin Support, you will play a key role in supporting the Commercial Team, whilst managing and growing a small portfolio of accounts (around 30 in total). Reporting to the UK Commercial Director, this role will involve working across the company’s full product range of OTC and prescription medicines, with the responsibilities divided across 60% to 70% account management/telesales and 30% to 40% administrative and support duties. Key responsibilities include:

• Managing a portfolio of approximately 30 accounts, including wholesalers and traders.
• Growing sales within this existing account portfolio through regular engagement and ensuring sales, volume and financial targets are achieved.
• Optimising product pricing and ensuring consistent monthly purchases to meet monthly sales targets and bonus incentives.
• Identifying opportunities for new business within existing accounts.
• Supporting the Field Sales Team and National Account Managers with order processing, new account forms, enquiries, order tracking and stock updates.
• Communicating with customers directly to address enquiries and build strong relationships.
• Liaising with the company’s distributor and their Account Manager, to manage stock order tracking and customer deliveries.

The Successful Applicant

We are looking for a motivated and commercially driven individual with a blend of telesales and administrative experience. Key skills and experience include:

• Telesales or account management experience is essential, ideally within pharmaceuticals; however, we may consider related industries with similar customers, such as healthcare, beauty, wellness, or supplements.
• Excellent communication and relationship-building skills, with a customer-focused mindset and comfortable speaking to people on the phone.
• Competence in using Excel for data management (as all work is Excel based).
• Ability to meet monthly sales targets and deliver excellent customer service.
• Highly organised and proactive, with excellent attention to detail.
• Commercially minded with strong financial acumen and negotiation skills.
• Driven, motivated, and a team player who thrives in a fast-paced, commercial environment.

What’s on Offer

• Monthly performance-based bonus structure
• Company mobile phone

Disclaimer: This vacancy is based in the United Kingdom. The Matching Room Ltd only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK. Whilst we will endeavour to contact you following your application, due to the high volume of applications this cannot always be possible. If you have not received notification within 7 days, unfortunately, your application has not been successful, but we may keep your details on file for future opportunities.

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