Telephone Collections Agent

TN United Kingdom; Sheffield; Hybrid; GBP 23,000 - 35,000; Full time

Job description

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As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am to 8pm - Monday to Saturday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Salary wise, you can expect a basic salary from £23,810 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year!

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment – achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communications skills – both writing/data entry and over the telephone
• Being comfortable working to targets – earning more money based on your achievements
• Strong IT skills – we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities – able to ask the right questions to get the information you need

Other information

• Welcoming working environment
• Casual smart dress code
• Company pension
• Christmas Savings Scheme
• Free on-site parking
• Employee Assistance Programme
• Attractive bonus, incentives and performance rewards
• Hybrid working (subject to reaching required standards)

This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.

In order to meet the requirements of our clients' needs hours of work will be between 08:00 and 20:00 (37.5 hours per week) and days of work will be five days between Monday and Saturday.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.