Telecoms Network Management Centre Shift Engineer

National Grid; Taunton; On-site; GBP 30,000 - 50,000; Full time

Job description

Telecoms Network Management Centre Shift Engineer

An opportunity is available for two Telecoms Network Management Centre (NMC) Engineers working in our Network Management Centre in Taunton. As NMC Engineers, you will be responsible for the remote monitoring, management, configuration, and control of our Telecoms and SCADA Networks, working with our Field Operations, Design, and Commercial teams to deliver a reliable, resilient, and secure solution in a fast and evolving space. A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage, and you'll be expected to work the shift pattern as the business needs direct. For the initial six months, there will be an intensive training program to be followed during office hours before shift work starts. Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England, and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light, and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities, and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair, and affordable energy future, and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Main Responsibilities

1. Undertaking front line operational support, from a 1st and 2nd line perspective within the NMC environment.
2. Providing remote configuration of network elements on the Telecoms and SCADA networks.
3. Managing your own working time to ensure that jobs are completed in the most efficient manner.
4. Working with contractors and, when necessary, witness acceptance tests.
5. Working with colleagues and customers to ensure a continuity of service.
6. Working safely and in accordance with agreed National Grid procedures and techniques.
7. Providing technical support to customers and liaising with colleagues to solve complex issues.

The Ideal Candidate

You will ideally have experience of working in a Network Management Centre. You will be required to provide front line operational support within the National Grid Telecoms Network Management Centre, liaising with field-based engineers, customers, and contractors. Candidates are required to have experience with configuration and fault finding in Layer 2 and Layer 3 IP Networks, including switches, routers, and firewalls. Experience with DWDM, MPLS-TP, Microwave, SDH, and PDH would also be an advantage. You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers. Ideally qualified to BTEC Level 5 or equivalent in Telecommunications, Data Networks, or Electrical Engineering or have extensive relevant experience; however, applications are also encouraged from candidates that can demonstrate that they have a technical background and the motivation to make a success of this opportunity.

Things You Need to Know

As an equal opportunities employer who is committed to Diversity, Equity, and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system to eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at the interview stage. If you require additional support to complete your online application, please email [e-mail]. Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

Contact Details: National Grid
Tel: [phone]
Contact: Caroline Lewin (WP)
Email: [e-mail]