Telecoms Engineer

Telecommunications and Data Engineer - West Berkshire - 30,000- 35,000

Peopleforce Recruitment are delighted to be supporting the search of a Telecommunications and Fire and Security business based in West Berkshire.

Essential Skills and Knowledge:

• Proficiency in installing audio-visual systems, structured cabling, fiber optics, and telephone switches, including tray work and containment.
• Familiarity with telephone systems like Samsung, Toshiba, Panasonic, and LG.
• Basic knowledge of hubs, active network products, their configurations, and computer literacy.

Responsibilities:

• Communicate effectively with customers and engineers, providing professional support and guidance.
• Train and assist customers or engineers in using and installing equipment.
• Maintain high standards of workmanship and professionalism.

Roles & Responsibilities

Daily Operations:

• Report daily updates to the internal customer support team and communicate progress to customers onsite.
• Ensure clear communication of outstanding tasks at the end of the day.

Site Surveys & Sales Support:

• Conduct site surveys and prepare detailed reports for installations and maintenance.
• Assist the sales team with surveys and provide necessary technical information for accurate quotations.

Appearance & Conduct:

• Wear appropriate work attire, including hi-vis jackets and steel-toed boots; maintain a clean and professional appearance.
• Comply with health and safety rules, including no smoking in company vehicles or customer sites.
• Avoid music, shouting, or loud behavior that might disrupt customers.

Tool Management:

• Use company-provided tools responsibly, reporting any required replacements or additional tools.
• Replace lost or damaged tools due to negligence at personal expense.

Product, Customer, and Subcontractor Responsibility

Customer Sites:

• Supervise contractors, ensuring high-quality workmanship and adherence to schedules.
• Keep work areas clean and report unresolved issues (e.g., misplaced ceiling tiles) to the office.

Maintenance and Flexibility:

• Respond promptly to fault calls to minimize customer downtime.
• Be flexible to meet deadlines and support business growth.

Material Management:

• Do not remove cabling products or tools from sites without management approval.
• Secure valuable tools and materials in provided van strongboxes.

Continuous Improvement:

• Share ideas for improving efficiency, productivity, and cost-saving measures while maintaining high workmanship standards.

General Expectations

• Represent the company with honesty and integrity.
• Be prepared to work late or stay away as needed to complete tasks.
• Fulfill additional duties as assigned to maintain customer satisfaction.