Telecommunication Operator

The Role

We are looking to recruit a Telecommunication Operative, to join the Switchboard team at University Hospital Monklands.

The telecommunication operative will be required to respond to a range of requests from external and internal users of services.

The successful candidate will provide an efficient 24/7 Switchboard, Helpdesk and information service for NHSL.

The telecommunication operative will facilitate prompt communications in response to internal and external stakeholders via telephone and IT, including emails and service request software packages, in a courteous and professional manner.

The post holder will act as a principle point of contact for staff, patients and other external stakeholders out of normal working hours.

The Telecommunication Operative will:

• monitor various internal alarm systems
• summon key staff in an emergency situation, including but not limited to medical gas alarms, blood fridge alarms, fire alarms and major incidents.
• respond to emergencies, communicating with emergency services e.g. Police, Fire, and Scottish Ambulance Services etc.
• respond as required to the access/egress systems within University Hospital Monklands.

Contract type & Shift Pattern

Band 2 / Permanent / Full Time / 37 hours

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

Why join NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire benefits include:

• A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff)
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee Counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

What we'll need you to bring

• Educated to standard grade level or experience in a similar role
• Well-developed interpersonal skills in customer care.
• Working knowledge of information technology and good keyboard skills
• Excellent written and oral communication skills with a high level of attention to detail.
• Understanding of a range of procedures and processes with the ability to follow strict local policy, procedures and protocols.
• Good organisational/numeracy skills.
• The post holder will be required to demonstrate excellent team working skills with the ability to work using own initiative.
• Experience of dealing with difficult people / situations and the occasional emergency situation efficiently and effectively.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.
• Ability to Update TURAS as necessary in preparation for annual appraisals and participate in staff appraisals in accordance with NHSL Policy.
• Undertake and maintain all mandatory training and undergo training as identified, which may be necessary.

Looking to find out more?

If you’re looking to find out a bit more, then we would love to hear from you!

Please contact Kate Morrice at Gayle.Harwood@lanarkshire.scot.nhs.uk

For enquiries regarding the application form or recruitment process, please contact Devon Westwater at Devon.Westwater@lanarkshire.scot.nhs.uk

Please remember to include the job title and reference number in your email.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.