Telecare Response Officer

About us:

Connect2Halton is a council-owned company dedicated to recruiting our flexible workforce. Our dedicated team specializes in temporary, fixed-term, contract, and casual recruitment, ensuring that Halton Borough Council has access to a talented and versatile workforce.

Job Summary:
Are you passionate about providing quality care from a distance? Do you thrive on using technology to make a difference in patients' lives? We’re looking for a dedicated Telehealth Care Response Officer to join our team and support our patients in a compassionate, innovative, and proactive way. This is initially a 2-3 months contract; however, this may be extended.

Duties:

• Monitor and assess patient data from telehealth devices, responding promptly to alerts or inquiries.
• Respond to emergency calls, conduct a risk assessment, and give emergency help, including responsive care if required.
• Consult and liaise with appropriate staff regarding the care, support services, and environmental concerns, ensuring accurate records of actions taken are maintained.
• Work flexibly on a rota system for Bank Holidays, evenings, and weekends.
• Coordinate with healthcare providers and emergency responders as needed to arrange further in-person care.
• Visit clients in their homes to update and review their information and check the equipment installed.
• Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these.

Experience:

• Experience of working in a people-centered environment.
• Experience of working alone or as part of a team.
• Experience of dealing with emergency situations.
• Experience of working with vulnerable people.
• Knowledge of community alarm and telehealthcare equipment, including programming, installation, and fault finding.

Benefits:

In return for your commitment, we will offer you a friendly, experienced, and supportive working environment with opportunities for development.

Job Types: Full-time, Zero hours contract

Pay: From £14.17 per hour

Expected hours: 36 per week

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person