Technology Project Manager

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role:

The Technology Project Manager will work closely with the IT department and the Customer Experience Director, as well as various departmental heads and system users. This role will provide support as and when required to all projects with IT touchpoints and technical support requirements, within both Insite Energy and its JV Kurve Technologies.

Day-to-day responsibilities include:

• Operational support of ‘my insite’, raising bug and change request tickets for ‘my insite’.
• Operational support of KURVE, raising bug and change request tickets for KURVE.
• Collation of data for KURVE monthly reporting inc. meter health.

Key duties and responsibilities:

Project planning and Management:

• Define project scope, deliverables, and success criteria following Insite procedures.
• Maintain comprehensive project documentation, including plans, schedules, goals, risks, and status reports.
• Coordinate internal resources and third parties for the execution of projects.
• Lead proposed projects to sign-off.
• Manage project budgets, resources, and change requests.
• Ensure all new or changed processes are documented and recorded in Insite’s QMS.
• Allocate resources efficiently to meet project demands and constraints.

Stakeholder Management:

• Gather and document business requirements from stakeholders.
• Act as the primary point of contact for all project-related issues.
• Communicate project progress, risks, and issues to key stakeholders including senior management, clients, and business units.
• Facilitate communication between technical and non-technical teams.
• Engage externally as and where appropriate e.g., clients, suppliers.
• Ensure compliance with organisational policies, regulations, and standards.
• Ensure training plans are documented and rolled out across all relevant stakeholders and affected departments.

Monitoring & reporting:

• Track all phases of the project lifecycle, including requirements gathering, design, development, testing, and implementation.
• Ensure project deliverables meet quality standards and align with business needs.
• Report on project milestones, timelines, and performance.
• Track project costs and ensure financial performance aligns with budget forecasts.
• Provide regular updates and reports to stakeholders and management.

Location and working hours:

Hybrid role with remote working from home plus defined days office based at Insite’s London office in Moorgate. Occasional travel to suppliers and Insite’s Peterborough office (PE1 5DD) where appropriate.

37.5 hours per week.

Required skills and attributes:

This role requires a solid understanding of IT systems, though formal qualifications or deep technical expertise are not necessary; the key focus is on strong project management and effective communication skills, ideally supported by experience in metering or the utilities industry.

Essential skills and qualifications:

• Project management certification e.g., PMP (Project Management Professional), PRINCE2/Agile certification.
• Proven experience as a Project Manager on technology projects including software development, infrastructure, and systems implementation projects.
• Knowledge of network and systems architecture, database technologies, API’s and cloud services, to enable informed liaison with suppliers/developers.
• Strong leadership, organisational, and time management skills.
• Experience of writing detailed scope of works to instruct external suppliers/developers.
• Excellent verbal and written communication skills.
• Ability to collaborate with teams across the business and effectively manage relationships with multiple stakeholders.
• Problem-solving aptitude with attention to detail.
• Analytical thinking and ability to understand technical and business aspects of projects.
• Ability to work under pressure and manage multiple projects simultaneously.
• High degree of initiative and accountability.

Desirable:

• Knowledge of Microsoft Azure technologies, including Azure API Management, Logic Apps, Web Apps, AI technologies, IoT and ERP systems.
• Proven experience with CRM systems and Power BI analytics.

Benefits:

• Salary: Up to £50,000 based on skills and experience
• Bonus: Enrolment on the company discretionary bonus scheme with the potential to earn 10% of your annual salary.
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values: WOW ME! | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT