Technology Manager

Technology Manager | North West brand | E-com retail | £50k

Location: On site 5 days per week - Liverpool

This iconic retailer has been making waves in the retail industry for years and is now riding an extraordinary wave of success. With an unmatched reputation for innovation and quality, the brand is expanding rapidly, and we're looking for a Technology Manager to join the team in this new role.

If you're passionate about high-performance apparel, thrive in a fast-paced environment, and have the leadership skills to guide a team towards excellence, this is your opportunity to make a lasting impact on the brand's future.

What You'll Do:

1. Transform the Tech Experience: Continuously improve applications, EUC (end user computing), and other tech tools, ensuring colleagues have a seamless, enjoyable experience. You'll be responsible for implementing innovative technologies that align with the vision of the leadership team.
2. Build a Future-Proof Infrastructure: Develop and document scalable network architecture and system infrastructure to support the company's growth, all while ensuring best practices are followed and future needs are anticipated.
3. Drive Impactful Projects: Lead technology initiatives, ensuring projects are delivered on time, on budget, and within scope. Manage change control processes and tackle challenges with confidence.
4. Champion Technology Change: Act as a passionate advocate for new technologies within the organization, helping colleagues embrace and leverage new tools to improve their day-to-day work.
5. Boost Efficiency with Tech: Focus on driving productivity across the business by improving how colleagues work with technology—whether that's through better support, training, or simply making their tech tools work smarter.
6. Build & Lead a High-Performance Team: Take charge of building, developing, and leading a dynamic Technology Team, working closely with leadership to align efforts and ensure the team excels.
7. Manage Vendor Partnerships: Own relationships with external tech suppliers to ensure we're getting the best value, service, and support. Manage budgets and ensure cost-effective solutions without compromising quality.
8. Elevate Service Delivery: Monitor and improve technology service delivery, ensuring that agreed-upon enhancements are executed smoothly. Be the key point of contact for senior stakeholders and ensure their needs are met.

What You Need:

Experience:

1. A strong background in e-commerce or retail tech environments - ideally fashion.
2. Proven experience in delivering technology projects, from inception to completion.
3. Hands-on knowledge of applications, infrastructure, the Microsoft tech stack, and EUC initiatives.
4. Solid experience in IT management, where you've handled incident management, problem-solving, and change management.
5. Experience in selecting and managing tech vendors to deliver world-class solutions.
6. A track record of building and leading technology teams that excel.
7. Proven experience in improving cybersecurity, reducing risks, and ensuring a secure tech ecosystem.
8. Experience with managing IT budgets and driving cost-effective technology investments.

Key Skills:

1. Ability to thrive in ambiguity and turn complex challenges into effective solutions.
2. Proactive and hands-on in technology service delivery—delivering results that matter.
3. Skilled in leading and facilitating change, making tech adoption smooth and impactful.
4. Excellent at helping colleagues use technology to work smarter—through support, training, and influence.
5. Expertise in managing vendor relationships and ensuring suppliers deliver on their promises.
6. Exceptional at planning, organizing, and delivering timely change in a fast-paced environment.
7. Strong analytical, problem-solving, and decision-making skills, especially when the pressure's on.
8. Ability to influence and manage expectations, keeping stakeholders engaged and excited about technology delivery.

BBH:32570