Technology Capability Lead/Director - (Digital Marketing & Data Technology Solutions)

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Technology Capability Lead/Director - (Digital Marketing & Data Technology Solutions)

Sector: Marketing, Advertising and PR, Technology
Role: Manager
Contract Type: Permanent
Hours: Full Time
Site Name: UK - London - New Oxford Street
Posted Date: Dec 11 2024

Technology Capability Lead/Director - (Digital Marketing & Data Technology Solutions)

You will lead a team of digital, data & Tech professionals to develop and deliver the digital & tech capability strategy, solutions with cutting-edge technologies to enable EM brands and aligned cluster countries growth agenda. This role is crucial in bringing in digital marketing, digital field engagement, data governance and analytics capabilities, enabling the commercial values to GSK emerging markets by working with cross-functional teams from global, region and countries.

You will be accountable to partner with senior regional business stakeholders to ensure that the business has the right Digital & Tech framework, products and services in place to drive up brand growth and operational efficiency across region.

Responsible for cluster/region wide digital & Tech demand consolidation, prioritization, and driving execution and synergy with a strong connection to global digital and tech organizations. Ensure the right level of oversight of the solutions and services meet the standard of enterprise architecture, governance and compliance with minimal risk exposure; and problems are escalated and resolved.

Key Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Cluster Digital, Data, Technology Solution define, and delivery

• Define and deliver the cluster digital, data and technology strategy, roadmap and core capabilities for digital marketing, digital field engagement, data and analytics to enable Local markets (LOCs) pioneer level of maturity in omnichannel execution, field engagement & operations, data governance and insights.
• Work closely with global, regional tech & commercial teams, as well as local market teams (LOCs), to align technology solutions with business goals and deliver the impact.
• Ensure the solutions in the alignment of enterprise architecture and corporate strategy.

Global Capability Engagement

• Partner with global commercial digital / data product and platform teams to integrate global capabilities into the cluster/LOC context in full product life cycle.
• Facilitate knowledge sharing and adoption of global tools and processes across the LOCs.

Region Business Partnering

• This role will have a single point of accountability to strategically partner with EM regional Commercial functions with understanding of market-specific challenges and opportunities, providing thought leadership on 'art of the possible' enabled by cutting-edge technologies. Shape the integrated digital, data & technology empowered priority brand and business strategy and drive the data & technology execution.
• Collaborate closely with regional stakeholders to prioritize and consolidate initiatives that drive business growth and operational efficiency.

Region Digital & Tech Demand and Portfolio Management

• Lead the regional digital & tech demand consolidation, prioritization, planning, budget and resource alignment & tracking, oversight of the execution, and reporting of the progress and value realization.
• Represent the cluster on global digital, data, platform products planning and prioritization to ensure the demand prioritized and delivered.

Tech Service Management

• Accountable for ensuring the right Tech services levels are in place and maintained in line with business need and the appropriate responses made to Voice of the Process (VOP) and Voice of the Customer (VOC).

Quality, Risk & Compliance

• Accountable for ensuring all applications supporting the business are compliant with internal GSK security, risk management policies, responsible AI and practices, external regulatory and statutory requirements e.g. GxP, SARBOX, GDPR and that tech continuity plans are in place for all business-critical applications.

People Management

• Accountable for line managing and developing staff within the team. Ensure ongoing succession planning and career development is in place to maintain Business Process knowledge and deep digital and Tech expertise.

Why you?

Basic Qualifications & Experience:

We are looking for professionals with these required skills to achieve our goals:

• Significant experience in working in Digital and Tech with at experience in a regional leadership role, and in country leadership role. Any global experience is a plus.
• Proven Technical experience in Identifying; designing architectural solutions across digital marketing, CRM, sales force enablement, eCommerce and technology delivery within emerging markets to directly drive-up business performance.
• Technical expertise in AI/ML, data governance and analytics, and emerging technologies to enable data-driven decision making.
• Excellent partnership management, strong thought leadership & influencing, and communication skills at senior level.
• Experienced global matrix manager.
• Strong strategic and innovative thinking, learning agility, and leading people behavioural capabilities.
• Pharma experience is preferred but not must-to-have.
• Bachelor's degree, Information Technology, Data & Analytics, Digital marketing or equivalent experience.

Interested in Joining the Team?

Please apply via our online portal providing your CV and Cover Letter.

Closing Date: COP Saturday 4th January 2025

Hybrid working applies to this role, with the expectation of 2-3 days per week onsite at GSK HQ Central London.

Important Note: Due to the holiday period, we have an extended closing date for this role; and expect to starting interviewing mid January, therefore, there will be a delay in receiving a response &/or update to your application.

Expected timeline: I aim to provide an update on your application between the 6th &10th January 2025.

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on Ukdiversity.recruitment@gsk.com or 0808 234 4391.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a UK Recruitment FAQ guide. Click the link and scroll to the Careers Section where you will find answers to multiple questions we receive.