Technical Writer

We are looking for a Technical Writer on behalf of our client to develop and maintain technical documentation for their firewall and hotspot gateway products. In this role, you will be responsible for creating and updating the knowledge base, preparing newsletters, writing blogs on new feature launches, and providing technical write-ups for media websites. This position requires strong technical writing skills, networking and cybersecurity knowledge, and excellent command of the English language to effectively communicate complex concepts to various audiences.

Key Responsibilities:

1. Develop, maintain, and update the knowledge base for firewall and hotspot gateway products.
2. Prepare and distribute bimonthly newsletters with relevant product updates and insights.
3. Write blogs and articles on new feature launches, product enhancements, and cybersecurity trends.
4. Provide well-structured technical write-ups for media websites to enhance brand visibility.
5. Collaborate with technical teams to document product specifications, user guides, FAQs, and troubleshooting manuals.
6. Ensure that all documentation is clear, concise, and accessible to both technical and non-technical audiences.
7. Stay up to date with network security, firewall technologies, and industry best practices to create relevant content.

Minimum Requirements:

1. Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field.
2. Proven experience as a Technical Writer, preferably in the networking or cybersecurity industry.
3. Strong understanding of firewall and hotspot gateway technologies.
4. Ability to create high-quality technical content for various formats (knowledge base, blogs, newsletters, and media articles).
5. Familiarity with content management systems, Markdown, or documentation tools is advantageous.

At Substance, we value action over words. If your profile aligns with our needs, expect to hear from us within 1-2 weeks. If not, no fluff—just know we appreciate your interest and will keep you in mind for future roles where your expertise can make an impact.

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