Technical Writer

Our client is looking for a Technical Writer who will work as part of the Business Solutions Team to implement documentation and change throughout the clients group. You will create and maintain comprehensive documentation and training materials for custom software applications. In this role, you will develop user guides, technical manuals, and other materials that ensure users can easily understand and navigate the software. Software documentation should be available through a web application with search functionality. As the Technical Writer will work with the Business Solutions Team to decide on a delivery platform and to implement. You will collaborate with subject matter experts, business stakeholders and developers to gather necessary information, ensuring accuracy and completeness. The work will cater to a wide range of audiences, from end-users to technical staff. You will assist to create Team documentation standards and guidelines. The individual is expected to be able and willing to work to the vision, strategy, and core values of the client.

Key Accountabilities

1. Supporting business transition and helping to establish change.
2. Understanding and mapping business needs and processes across the organisation.
3. Develop, write, and maintain high-quality documentation, including user guides, technical manuals, and training materials.
4. Collaborate with subject matter experts and developers to ensure the accuracy and completeness of documentation.
5. Work effectively with business stakeholders to enhance the user experience.
6. Create clear, concise, and user-friendly content for various audiences, including end-users, administrators, and technical staff.
7. Analyse existing documentation to identify gaps and improvements, ensuring end-user documentation is clear and comprehensive.
8. Identify opportunities for process improvements and work with the Team to align documentation standards, guidelines and formats.
9. Assist in the post go-live support of the systems and ongoing continual improvement.
10. Work closely with other Business Solutions Team to facilitate knowledge share.
11. If required escalate any request to the Business Solutions Manager for resolution.
12. Performs other duties as assigned by the Business Solutions Manager.

Experience & Qualifications

1. Experience of implementing and maintaining online documentation.
2. Experience working as a Technical Writer (or equivalent role) in a commercial IT environment for at least 3 years.
3. Experience working with Microsoft technologies:

• Office 365
• Power Platform
• SharePoint Online

Competencies

1. Ability to run and manage individual projects.
2. Ability to learn new applications and systems.
3. Effectively manage time while working on multiple assignments with guidance as to relative priorities of assignments.
4. Strong customer focus, consistently achieving goals and delivering on expectations with the ability to relate to all levels within the Group.
5. Ability to handle confidential information and materials with discretion and integrity.
6. Ability to handle interruptions and shifting priorities, maintain focus on tasks, pay attention to details, and produce accurate work.
7. Hunger to continually learn new technologies to progress and achieve the best results.
8. Excellent written, verbal and collaboration skills.
9. A critical and methodical thinker/problem solver who can work under pressure, assess enquiries and exercise sound judgement.

If you are interested in the above please contact Lyndsey at Global Highland.