Technical Support Specialist - Remote

We are seeking a Technical Support Specialist to work remotely for a company based in Birmingham.

Salary & Terms

• Monday to Friday, 8:00 AM - 4:00 PM
• Occasional weekend shifts to provide 24/7 support coverage
• Salary between £30,000 - £35,000 per year, depending on experience
  
  

• Provide first-line technical support via chat, email, and phone.
• Diagnose and resolve software and hardware issues for customers.
• Collaborate with internal teams to escalate complex cases and provide solutions.
• Maintain accurate records of customer interactions and resolutions.
• Assist in developing troubleshooting guides and FAQs to enhance the customer experience.
• Meet performance metrics, including response time, resolution time, and customer satisfaction scores.
  
  

• Prior experience in technical support, IT helpdesk, or a related field is a plus.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.