Technical Support Specialist

Daktela UK & Ireland; Chester; On-site; GBP 25,000 - 35,000

Job description

Join the Future of Customer Engagement with Daktela UK

At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a drive for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey.

About the Role:

As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise.

What You’ll Do:

1. Deliver exceptional technical support via Phone, Email, WebChat, and WhatsApp, ensuring every client feels valued and understood.
2. Become an expert in our products, from integrations to the intricacies of our bespoke omni-channel CRM platform.
3. Stay current with Daktela’s product updates and support best practices to provide top-tier technical assistance.
4. Use your technical know-how and problem-solving skills to troubleshoot and provide innovative solutions.
5. Handle customer queries professionally, ensuring technical issues are resolved efficiently to maintain high customer satisfaction.
6. Proactively suggest and implement improvements in support processes to enhance service efficiency and customer satisfaction.
7. Collaborate with our internal customer and engineering teams to solve pain points and troubleshoot technical issues related to our product.
8. Contribute to a culture of continuous improvement, where your ideas for enhancing customer experience and operational efficiency are always welcome.

We’re looking for someone who:

1. Has experience in a technical environment, with a solid foundation in IT, telephony, or similar technical fields.
2. Is an excellent communicator, equally adept at conveying complex ideas in writing and in conversation.
3. Thrives on thinking outside the box and is not afraid to challenge the status quo.
4. Holds a valid driving licence and is within a reasonable commuting distance to our Chester office.

Desirable Skills & Knowledge:

1. Proficiency with Command Line Tools, including familiarity with SSH (Secure Shell) for remote system management and troubleshooting. Comfortable executing simple commands, managing files, and performing basic diagnostics through the terminal.
2. Understanding of Telecommunication Systems and related protocols (SIP, VoIP).
3. Basic experience with PHP Programming or other scripting languages.
4. Experience in troubleshooting network issues, configuring routers, and understanding firewalls.

Note: Even if you don’t have experience in these areas, you’ll have the opportunity to learn and grow within the role. We’re committed to supporting your professional development as part of our team.

Why Join Daktela UK?

1. Competitive Salary: plus benefits after a successful probation period.
2. Bonuses: Available after 1 year of employment.
3. Benefits: From company pensions to private medical insurance, we’ve got you covered.
4. Expenses: For traveling to customer sites and company summits in our HQ in Prague.
5. A Path to Growth: We’re on an upward trajectory, and we want you to grow with us. Embrace the opportunity to develop your skills and career in a dynamic, supportive environment.

Ready to Make a Difference?

If you’re passionate about technology and customer service and you’re looking for a role where you can make an impact, we’d love to hear from you. Apply today by sharing your CV - let’s revolutionise customer engagement together!

Benefits:

1. Company events
2. Company pension
3. Flexitime
4. Free parking
5. On-site parking
6. Private dental insurance
7. Private medical insurance

Schedule: Monday to Friday

Work Location: In person

Job Type: Full-time