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Technical Support Specialist
Expert Employment
Buckingham
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An innovative global engineering and animation firm is on the lookout for a Technical Support Specialist. This role involves providing first-line technical support, creating engaging content for both internal and external audiences, and ensuring the quality of cutting-edge technology products. The ideal candidate will have strong presentation skills and the ability to work collaboratively to solve problems. This is a fantastic opportunity to join a dynamic team and contribute to the success of groundbreaking technology solutions.
Qualifications
- Excellent presentation and technical support skills required.
- Self-motivated and resourceful in finding solutions.
Responsibilities
- Provide first line technical support via various methods.
- Create content for internal and external support purposes.
- Test new software and hardware for quality assurance.
Skills
Tools
Job description
- Type: Permanent
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products.
The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
- Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing, and IM.
- Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos, and working examples using 3rd party software.
- Test new software and hardware to quality assure the company products for release.
- Assist the Sales team by developing effective demonstrations to prospective clientele.
- Able to undertake domestic and international travel.
- Excellent presentation skills.
- Self-motivated and resourceful in finding solutions by working with others.
- Good computer skills using a variety of Windows desktop applications.
- Start: ASAP
- Duration: Permanent
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