Technical Support Officer

North Somerset Council; Clevedon; Hybrid; GBP 25,000 - 35,000; Full time

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Technical Support Officer to join our Highway Operations Team. The Highway Operations Team is responsible for planning and organising repairs to the highway and responding to enquiries from our residents and road users.

In this role, you will provide essential technical support to the Highways Engineering function. This role involves undertaking technical assessments and activities.

Key Responsibilities:

• Manage team mailboxes, triage, and respond to requests and enquiries with minimal support, escalating complex or unusual requests to the team manager or lead engineers.
• Plan and prepare communication and consultation activities with the public, councillors, contractors, colleagues, and businesses.
• Review and update processes and systems, including the website, ensuring appropriate use of case or site notes and other records within information sharing protocols and record-keeping policies.
• Ensure compliance with the Council’s Comprehensive Equality Policy and all relevant Health & Safety legislation, undertaking risk assessments and preparing Health & Safety plans as necessary.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office will be closing in 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Select Workstyle Type which means you can expect to work in the following way:

• 2-3 days in the office.
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About You

We are looking for an individual who is passionate about highways and customer care, and who possesses the following skills and experience:

Essential Criteria:

• Vocational qualification or experience to NVQ3 or NVQ4 or above, relevant to one or more service areas such as geography, business administration, or accounting.
• Ability to prepare and present evidence information confidently.
• Knowledge and understanding of technical standards, safe working practices, and legislation for service areas, including Local Government procedures in working with partner agencies.
• Ability to manage and organise own work to meet agreed deadlines.

Desirable Criteria:

• Significant practical experience within a public sector service area, providing a variety of technical skills and a sound understanding of relevant standards, legal responsibilities, work practices, and processes.
• Knowledge and understanding of technical standards, safe working practices, and legislation for service areas, including Local Government procedures in working with partner agencies.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in-house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Phil Bush, at [e-mail] or 07776 170230.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: TBA

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.