Technical Support Manager

ZipRecruiter; St. Neots; On-site; GBP 35,000 - 55,000; Full time

Job description

Job Description

Technical Support Manager

Love Turf? Love Tech? Love a Challenge?

If you get a buzz from making grass greener (literally) and helping people, get the best from top-tier turfcare equipment, this could be your dream job! This company has been keeping the UK and Ireland’s golf courses, sports pitches, and green spaces in pristine condition for over 40 years. They don’t just sell world-class machinery – they train, support, and innovate to make sure every blade of grass gets the care it deserves.

Now, they need a passionate, problem-solving, people-focused expert to join their team. If you love the idea of working with cutting-edge turf technology, building relationships with dealers and customers, and being the go-to person for all things product support, keep reading…

This isn’t just another desk job – you’ll be out and about, working with cutting-edge turfcare machinery, solving technical challenges, and driving improvements across our dealer network. You’ll be the go-to expert for everything from training and warranty to service standards and technical troubleshooting.

What You’ll Be Doing:

1. Leading & Developing Teams – Oversee field service engineers, warranty teams, and technical trainers, keeping everything running smoothly.
2. Keeping Customers & Dealers Happy – Work closely with our network to ensure top-tier support, training, and service solutions.
3. Working with the Big Players – Liaise with OEMs, distributors, and internal teams to keep technical knowledge up to date.
4. Shaping the Future of Support – Improve systems, set service standards, and develop new initiatives to enhance customer experience.
5. Getting Hands-On – Deliver training, solve technical issues, and ensure the right support is in place for every challenge.

Why You’ll Love This Role:

Make an Impact – This is a chance to shape and lead technical support in a business that values innovation and service.

Work with the Best – From world-class turfcare brands to expert engineers, you’ll be in great company.

Keep Learning – Whether it’s OEM training or internal development, there’s always room to grow.

See More, Do More – With a mix of office time and travel, no two days will be the same.

If you’re ready to roll up your sleeves and take on this exciting challenge, apply now or reach out to Jamie for a confidential chat!