Technical Support Engineer (NOC)

• Technical Support Engineer (NOC)
• Redhill, Surrey
• Candidates must be eligible for SC Clearance
• c 32,000 per year + 3.5K (Shift-Allowance)
• 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc.

The Opportunity:

My client is a communications company currently looking for a Technical Support Engineer to work within their Network Operations team. This role is shift-based and will consist of 12-hour shifts on a 4 on 4 off shift rota basis, so you must be willing to work shifts. In this role, you will provide first-class Customer Service and Technical Support covering both network infrastructure and customer-facing equipment. You will also cover IT, Networks, Firewalls, Satellite antenna systems, and web traffic filtering rules. You will monitor, operate, and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of processes and procedures for the benefit of other team members and their customers.

Skills and Experience:

• Possess a keen commercial awareness with the ability to work on your own initiative and unsupervised.
• Be a key element of Technical Support as part of a global team, assisting in the training and mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively.
• Be a committed and proactive Shift Engineer within the Support Team delivering service for my client's global customer base across the complete technical portfolio, 24 hours/365 days a year.
• Ability and willingness to continuously learn and support new systems and services.
• Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault-find and explain over the telephone how products work.
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings.
• Customer Service / Network Operations experience.
• Technical Engineering experience.
• Previous experience working with the MOD is desirable.
• Inmarsat and/or VSAT operational, service or technical experience.
• In-depth technical knowledge of at least some of the following customer equipment or management systems such as Starlink VSAT and Inmarsat is desirable.
• Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable.

Please contact John Noonan here at ISR to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans.