Technical Support Engineer III (Email Security - EMEA)

Technical Support Engineer III (Email Security - EMEA)

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Location: Flex - Bengaluru

Time Type: Full time

Posted on: Posted Yesterday

End Date: April 22, 2025 (30+ days left to apply)

Job Requisition ID: JR467013

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Responsibilities

• Provide remote support to our Global customers through Phone/E-mail and Chat Channel
• Respond to customer queries in a timely manner, with regular follow-ups and recommendations
• Replicate customer issues and engage the product team for quick resolution
• Leverage internal technical expertise, including peers, mentors, and knowledge base, to provide effective solutions
• Create new knowledge base articles for internal and external consumption
• Participate in technical communications and training within peers to share best practices
• Take ownership of Technical Escalation and work towards troubleshooting the issue

Technical Requirements

• 4+ years of experience as Technical Support Engineer
• RHCE / CCNA certifications
• Clear understanding of OSI and TCP/IP model
• Familiarity with core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.)
• Experience in Linux and Windows AD
• Experience in Mail Infrastructure, Postfix, and SQL
• Understanding of Data Privacy regulations
• Experience with troubleshooting tools and capture analysis (Fiddler, Wireshark…)
• Familiarity with Microsoft SQL queries
• Experience with MS - 035, Cisco Iron port, Symantec Mail Security for exchange, Mimecast Email security, Barracuda Email Security

Professional Qualities

• Customer-centric approach with a focus on customer outcomes
• Excellent customer handling and communication (verbal and written) skills
• Good team player with the ability to operate independently with minimal supervision
• Ability to articulate and communicate critical/technical messages clearly
• Ability to plan and prioritize tasks based on severity and priority
• Excellent troubleshooting skills

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.

Applicants must have the right to work in the location to which you have applied.