Technical Support Engineer Apprentice

solutionspt; Cheadle; On-site; GBP 20,000 - 30,000; Full time

Job description

Technical Support Engineer Apprentice

Degree Apprenticeship In Digital and Technology Solutions in partnership with the Manchester Metropolitan University.

What is this programme? This is a full time position working within our Technical Services Team whilst studying towards a degree. The degree is a work based programme designed to provide essential knowledge, understanding and skills required to operate effectively and successfully in a technical support role. It allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes. The programme offers a highly practical approach to learning that is immediately applicable to workplace situations.

Who are we looking for? We are looking for talented and motivated individuals with a passion for technology who are looking for a long term career at SolutionsPT. We have had previous apprentices develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university well positioned to step into senior positions. The skills they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more.

How does it work? You will join us prior to the start of your degree to become familiar with the way we work. On commencement of the course, you will spend approximately 33 days at University during the academic year, with additional study on the job and an element of personal study. The remainder of your time will be spent working in our offices in Cheadle, Cheshire.

SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services), number 25 in the Top 100 Companies To Work For with a client list that reads like a 'who's who?' of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. We are now seeking individuals who can join our post sales Technical Services Team whilst studying towards a degree in Digital & Technology Solutions.

What role would you be applying for with SolutionsPT? The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based, however occasional travel to customers' sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers' needs. The purpose of this role is:

1. providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
2. handling incoming customer problems relating to the implementation and application of the software
3. logging requests in the call tracking system
4. seeking to resolve customer problems effectively and efficiently
5. providing an element of training and consultancy to customers
6. working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
7. to be a trusted advisor for the products allocated, including certification on products where applicable
8. staying up-to-date with the development of new products and operating systems
9. identifying opportunities to improve the efficiency of the team and the service it provides to customers

What are the entry requirements?

1. A Levels or Equivalent, with Level 2 Maths & English
2. Good verbal and written communication skills
3. Keen to develop a good understanding of the general IT landscape
4. Self motivated but a good team player
5. Inquisitive personality

Why should you join SolutionsPT? SolutionsPT was established back in 1985 and offers career opportunities for team members to work with competitive and comprehensive Industrial IT products and services for manufacturing and infrastructure businesses.

Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in South Manchester, our employees are our greatest asset and our success is founded on their knowledge and competence.

Consequently, we have a strong culture of employee engagement and personal development and this is backed up by our many awards and accolades.

With 100 employees, we're a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make SolutionsPT even more successful than it is today.

What benefits do we offer to employees? As part of your pay, benefits and well-being package you can expect:

1. 25 days holiday per year plus all Bank Holidays
2. 33 days University attendance
3. Generous salary sacrifice pension scheme
4. Healthcare
5. Life assurance
6. Quarterly company bonus scheme
7. Free car parking
8. Employee Referral Programme
9. Breakfast, Snacks and Fruit in the office
10. Flexible and part-time working
11. Sabbaticals
12. Paid charity volunteering days
13. Holistic massages twice a year
14. Flu vaccinations
15. Employee Assistance Programmes - free and confidential help and advice for work and home issues
16. Subsidised sports and social activates from our Employee Action Team
17. Corporate discounts on leisure activities and health clubs
18. Cycle to Work Scheme
19. Childcare Voucher Scheme
20. Giving Back Fund - allocated sponsorship or funding every six months to a nominated sports team, school, project or group activity which an employee is associated with outside of work