Technical Support Engineer

The Role: Technical Support Engineer

Salary up to £36k DOE

Generous Company Pension Contribution

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.

Key Responsibilities

1. Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
2. Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
3. Escalate complex issues to senior engineers or development teams for further resolution.
4. Document technical solutions and maintain a knowledge base for future reference.
5. Collaborate with internal teams (DevOps) to ensure customer satisfaction.
6. Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
7. Participate in ongoing training programs to maintain technical expertise.
8. May provide on-site technical support to customers when necessary (depending on location).

The Right Person

The successful Technical Support Engineer will have a minimum of 2 years of experience in technical support, preferably in a hardware and software environment, as well as the following key skills:

1. Strong understanding of computer hardware and software principles.
2. Experience troubleshooting electronic devices and software applications.
3. Excellent problem-solving and analytical skills.
4. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
5. Strong working knowledge of remote desktop tools is desirable.
6. Strong working knowledge of Linux systems is a plus.
7. Strong working knowledge of network infrastructure.
8. Experience with video surveillance systems and software is a plus.

Interested? Here are your three options:

1. “This is the job for me, I meet all the requirements” – Call now and let’s talk through your experience. Ask for Jon Webster between 8.30am – 5.30pm.
2. “I think I’m right for this position, but I’m not sure about some of the detail” – Click “apply now” so I can read your CV and come back to you.
3. “I’m interested but need to know more about what this job can offer me” – email (url removed) with your CV and questions and I will reply with more detail.

Precision is committed to keeping our candidates informed and offers a guaranteed response within 7 days when applying through the application system.