Technical Support Engineer

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Technical Support Engineer, Bridgend County Borough

Client:

IntaPeople

Location:

Bridgend County Borough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d0b74f02680e

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Join a team shaping the future of technology, within a forward-thinking company dedicated to championing emerging technologies.

You’ll thrive and grow within your role as either a 2nd or 3rd line technical support engineer (our client is hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintaining top-tier customer service, managing customer documentation meticulously, and adhering to service management principles.

Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper-V and VMware, Windows Server/Desktop OS and Microsoft products, Sophos and networking products, Managed backup solutions, Hosted VOIP solutions, and LAN/WAN technologies.

Experiences we are most interested in:

1. Strong experience of 2nd/3rd tier IT helpdesk experience, experience within MSPs
2. Recognised Industry certifications are desirable (CompTIA A+, MS certifications, Network+, CCNA)
3. Experience with: Active Directory, Group Policy, Windows OS, DNS, DHCP
4. Proven ability to handle major incidents and lead root cause investigations
5. Exceptional communication skills and a driven personality
6. Driving license

This is a full-time role with a hybrid working arrangement (2-3 days a week in Cardiff), and this role does not offer sponsorship.
Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat: