Technical Support Engineer

Mercedes AMG Petronas F1 Team; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job description

Technical Support Engineer

Brackley, United Kingdom

At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars with the aim of fighting for world championships each and every year.

We are seeking a highly motivated Technical Support Engineer to join our dynamic IT team on-site. The successful candidate will assist the business with their technology queries and have excellent time management, the ability to work at pace, and great communication skills.

About the Role:

The role sits within our Technical Support Team and its purpose is to ensure the IT services at our Brackley site are well supported and maintained. In it you will:

• Respond to IT support requests from clients and staff via phone, email, or chat.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Build relationships with key stakeholders in the business and maintain a strong customer focus.
• Be the first point of contact for IT Incidents and Service Requests.
• Work in a fast-paced environment ensuring SLAs and KPI targets are met.
• Contribute to the future of the department by adding to our Service Improvement Plans.
• Work as part of a team to proactively allocate unassigned tasks.
• Proactively check our Meeting Room Audio Visual equipment to ensure high availability.
• Be included on a rota to provide out of hours support.
• Document IT issues, solutions, and procedures in the knowledgebase platform.
• Proactively engage with the wider team, utilising monitoring platforms to improve customer experience and security.
• Work with our vendors to maintain stock availability and software licence compliance.
• Be prepared to learn. We will provide access to training resources to support your development.

To be successful you will have

Essential:

• User account administration in Azure Active Directory.
• Administration of Office 365.
• Strong understanding of the Windows 10 desktop environment.
• Ability to work independently and as part of a team.
• Active Directory, DHCP and DNS.
• Networking including WAN, LAN and VPN.
• Administering iOS devices via an MDM solution.
• Excellent written and verbal communication skills.
• Enthusiastic about technology and motivated and service driven.
• Proven experience as an IT Technical Support Engineer, IT Technician, or similar role.
• Microsoft Azure Administration Certification or similar.
• ITIL Foundation (v3 or ITIL4).

Desirable:

• Experience of the ServiceNow ticket system.
• Linux OS Administration.
• CompTIA Network+ Certification.
• MAC OSX Administration.
• Virtualisation platforms, preferably VMware.

Benefits:

Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant, and on-site parking with EV chargers available. We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday.

Why us:

At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack. We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued.