Technical Support Engineer

Rentavilla4u; Stone; On-site; GBP 26,000 - 30,000; Full time

Job description

Stone, Staffordshire

£26k (willing to negotiate DOE)

Monday to Friday

8:30pm – 5pm (1 hour lunch)

This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire.

You will be working as part of an award-winning, well-established, family-led company that fosters a supportive and forward-thinking work culture.

Role

As the Technical Support Engineer, you will provide first-hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, and system and network problems. Your role will be key to ensuring that the company remains operational.

Being the first point of contact for technical support (face to face, calls, and messages) is also key within this role.

Within The Position Of Technical Support Engineer, You Will Be Expected To

1. Be the go-to person for all technical/IT related repairs, maintenance, complications, or queries, taking ownership of these issues and following them through to resolution.
2. Escalate unresolved issues to the relevant team or the IT partner.
3. Provide one-to-one advice and step-by-step instruction either face to face, over the phone, or in writing.
4. Guarantee compliance with regulatory requirements.
5. Frequently liaise with 3rd party IT equipment suppliers and the designated IT partner.
6. Oversee recycling and ordering of equipment, ensuring efficiency.
7. Play your part in keeping the comms room tidy and hazard-free.
8. Ensure all updates are uploaded to the internal system.
9. Support the wider Project Manager with any IT/Tech projects.
10. Take a proactive approach to seeking more efficient/improved processes and systems.
11. Record all faults.
12. Assist with the onboarding of new starters, ensuring they have all required equipment and are set up.
13. Purchase hardware.
14. Engage with managers and stakeholders.
15. Contribute to highlighting new ideas and improvements in technology, systems, and processes.
16. Attend bi-monthly meetings regarding the company's ChatBot.
17. Ensure all compulsory external testing/cyber security is kept up to date.

Requirements

To be successful as the Technical Support Engineer, you will ideally have previous experience in a similar ICT Support position/environment and offer an excellent understanding of Microsoft.

You Will Also Be Expected To

1. Be confident in providing ICT support.
2. Have previous experience of dealing with 3rd party servers.
3. Offer fantastic communication skills, liaising with others at all levels of seniority.
4. Be organized, able to prioritize well and multitask.
5. Have a great work ethic with a willingness to learn and improve, and a flexible attitude.

Additional Information:

• 25 days holiday (+ BH)
• Excellent training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension
• Christmas shutdown
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A supportive culture with a senior leadership team.

This is a brilliant opportunity for an experienced Technical Support Engineer to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client. By applying, you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you regarding any other suitable vacancies.