Technical Support Engineer

Technical Support Engineer - Steel Industry

Are you passionate about providing technical support and engineered solutions? Do you thrive on being the go-to person for all technical product lines?

Our client, a leading player in the steel industry, is seeking a Technical Support Engineer to join their dynamic team in Sheffield.

Why join our client's team?

1. Competitive salary: up to £40,000.00 per annum + 5% annual bonus based on company and individual performance
2. Car Allowance: £3,018.89 per annum
3. Holidays: 34 days inclusive of bank holidays
4. Pension: auto-enrolment at 4%, matched by the Company up to 5%
5. Life cover at three times basic salary
6. Westfield Health cash plan
7. Salary sacrifice electric vehicle scheme
8. Annual C2W Scheme, Christmas Saving Scheme and Purchase Leave Scheme

As a Technical Support Engineer, you will play a pivotal role in making our client's technical products instantly recognisable throughout the UK construction industry. You will work closely with stakeholders and offer technical support, value-added engineering options, and training to the sales and technical teams.

Key Responsibilities:

1. Provide technical support and engineered solutions to the Sales team, Technical team, CSS and distribution network.
2. Ensure the technical information is up to date and delivered according to requirements.
3. Support the activities of the Internal and External sales by providing information or technical assistance as required in house and externally.
4. Provide training to Sales and Technical teams and distribution network on technical products and opportunity recognition.
5. Provide support and cover for the technical team as and when needed.
6. Act as a point of contact for clients/engineers to develop and maintain positive relationships.
7. Respond to technical and engineering requests from potential and existing clients.
8. Deal with customer queries by providing answers with technical confidence and product knowledge.
9. Respond to, or escalate queries regarding sales processing, invoices and credit notes to ensure client satisfaction.
10. Manage CRM relating to engineering companies - sharing of information between company departments to increase engineer database.
11. Providing solutions and value engineering for major construction and infrastructure projects.
12. Work with external bodies to achieve certification as and when appropriate.
13. Visit sites and offices to support stakeholders through the design process.
14. Communicate developed solutions throughout the UK construction industry.
15. Manage specific projects or undertake specific project activity as determined by the business or line manager.
16. Deliver product specifications across the full technical product range.
17. Promote technical portfolio to all stakeholders.
18. Create specifications through engineers at the design stage to create end user sales and company profitability.
19. Develop company impact at trade shows and EXPO's.
20. Create opportunities and deliver presentations to design/structural engineers and contractors.
21. Acquire and maintain a thorough understanding of the market position for the company's products and services to expand business technical product portfolio.
22. Continually develop in-depth knowledge of the technical products.
23. Evaluate the strengths and weaknesses of the main competitors in the industry and recommend strategies to maintain the group's position relative to the competition.
24. Strategy for introducing technical products to market.
25. Develop promotional material to share with sales, CSS, distribution network engineers and contractors.
26. Identify areas for innovation, product development and new products.
27. Research and develop potential suppliers or manufacturing possibilities.

Qualifications and Skills:

1. Some travel to sites, other company locations and exhibitions will be required; therefore, a driving licence is essential. A monthly car allowance is provided to support this requirement.
2. It is desirable for candidates to have a BSc in structural or civil engineering or a related qualification, and it is essential that they have the ability to read technical drawings.
3. Ability to read technical drawings is essential.
4. Excellent communication skills and the ability to build and maintain relationships.
5. Strong problem-solving and decision-making abilities.
6. Proven experience in technical support or a similar role.
7. Knowledge of the steel industry is advantageous.

Our client is committed to promoting equality and diversity and welcomes applications from all individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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