Technical Support Engineer

Are You Passionate About the Satellite Space? Join Us as a Technical Support Engineer

Location: Surrey, UK

Salary: Competitive DOE

What's in it for you?

1. Career Growth: Join a thriving team and develop your skills in a dynamic environment with clear advancement pathways.
2. On-Site Work: Work in a collaborative environment, engaging directly with your team and clients.
3. Impactful Work: Play a crucial role in supporting advanced satellite communications technologies for a global client base, including government and maritime sectors.
4. Training & Development: Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies.
5. Supportive Team Culture: Collaborate with a dedicated team, fostering mentorship and knowledge sharing.

Your Role:

As a Technical Support Engineer, you will be a vital part of our global support team, ensuring the smooth operation of intricate satellite communications systems. You will provide top-tier technical support while resolving complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems.

Key Responsibilities:

1. Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded.
2. Technical Support: Deliver second-line support for technical issues across multiple platforms, including:
1. Network Infrastructure: Troubleshoot routing and switching faults across both local and remote environments, including fixed and Wi-Fi networks.
2. Satellite Systems: Conduct RF troubleshooting and interpret satellite link statistics to resolve issues related to Inmarsat and VSAT systems.
3. Firewalls & Security: Support network security measures, including firewall management and web traffic filtering.
4. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery.
5. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements.
6. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities.

What We're Looking For:

1. Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector.
2. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process.
3. Technical Skills:
1. In-depth knowledge of satellite communication technologies (Inmarsat, VSAT).
2. Familiarity with IP networking principles, including CCNA or JNCIA certifications.
3. Experience with multi-carrier networks (Ka/Ku/L Band, LTE) and bespoke virtual environments.
4. Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve complex technical issues swiftly.
5. Communication Skills: Excellent interpersonal skills to effectively interact with customers and internal teams.
6. Resilience: The ability to thrive in a fast-paced environment and manage changing priorities effectively.

Why?

This is not just a job; it's an opportunity to be part of a leading team in satellite communications and IT support. If you're ready to make a difference and grow your career in a cutting-edge industry.

Ready to Apply?

Send us your CV and a brief cover letter outlining your relevant experience and why you'd be a great fit for this role. We're filling the position as soon as we find the right candidate, so don't wait—apply today! If you would like more information regarding the role before you apply or if your CV is not up to date - Just get in touch with Danielle @ TalentTide