Technical Support Engineer

Company Description

OMICRON is an international company dedicated to making electric power systems safe and reliable through pioneering solutions. Founded in 1984, it has significant experience in electric power engineering and serves customers in over 170 countries. Known for its innovative technologies in electrical testing, protection testing, digital substation testing, and cybersecurity solutions, OMICRON offers user-friendly solutions trusted globally. The company has over 1,300 employees providing 24/7 support across 24 locations worldwide.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Staffordshire. The Technical Support Engineer will be responsible for providing exceptional technical support and troubleshooting assistance to customers. Daily tasks include analyzing and resolving technical issues, delivering customer support, and ensuring high levels of customer service. The role involves close collaboration with other teams to resolve complex technical problems efficiently.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills necessary for diagnosing issues
• Customer Support and Customer Service skills
• Excellent written and verbal communication skills
• Ability to work efficiently in an on-site team environment
• Experience in the electrical engineering or related field is a plus
• Bachelor's degree in Electrical Engineering, Computer Science, or related field