Technical Support Engineer

Job Description

Technical Support Engineer
Commutable from Coventry, Rugby, Nuneaton, Meriden, Warwick, Leamington Spa, Solihull, and Knowle.
Competitive Salary + Mon-Thurs (7:30am-5:00pm) + Early Finish Friday (7:30am-2:00pm) + Private Medical + Pension + Training & Progression Opportunities

An exciting opportunity for an engineer looking to step off the tools and transition into a technical office-based role. Want to use your technical expertise in a client-focused position with a good work-life balance? The company is a market leader in their sector, known for its strong staff retention, progression, and supportive work environment.

This is an exciting opportunity to become the first point of contact for technical inquiries, helping customers and internal teams with product support while developing your industry knowledge. In this role, you will provide technical support, assisting with troubleshooting, quoting, and supplier coordination while working closely with the service team. This role would suit a technical service engineer or experienced engineer looking to transition off the tools into a role that offers training, progression, and a better work-life balance.

The Role:

• Manage incoming technical calls and respond to inquiries
• Monitor and assess incoming service job sheets to determine next steps
• Work closely with the Service Manager and Service Support Senior Administrator
• Liaise with suppliers for part information and job costing

The Candidate:

• Background in engineering or electrical fields
• Technical support or hands-on engineering experience
• Commutable to Coventry and surrounding areas

The Benefits:

• Early finish on Fridays
• Opportunity to progress into senior roles
• Full training provided ideal for experienced engineers transitioning off the tools
• Private medical insurance & company pension

Reference Number: BBBH250711

To apply for this role or to be considered for further roles, please click 'Apply Now' or contact Mark Wild at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.