Technical Support Coordinator

Title: Technical Support Coordinator

Location: London

Working Hours: Monday to Friday - 9am - 5.30pm

Hybrid - Office Days - Tues to Thurs

As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:

Provide employee and customer support for our internal applications, services, and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

Responsibilities/Skills

1. Answering all technical related questions for internal and external clients
2. Work independently towards initiatives with oversight from Team Manager
3. Coordinate and facilitate meetings and communications in support of team goals
4. Ensure deliverables meet the requirements, are on time, and at the required level of quality
5. Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox, and phone queue as well as on call
6. Client calls
7. Monitoring and fulfilling orders
8. Monitoring and processing tickets
9. Ability to communicate effectively, verbally and via email and telephone
10. Exceptional organizational skills and keen attention to detail
11. Ability to quickly learn new systems, technology, and methods
12. Strong critical thinking, problem solving, and attention to detail
13. Advanced Microsoft Office skills required
14. Ability to maintain flexibility, multi-task, and deliver results in a deadline-driven environment
15. Strong prioritization and time management skills