Technical Support & Commissioning - Broadcast Video & Audio

Evertz; Reading; On-site; GBP 30,000 - 50,000

Job description

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.

We currently have a vacancy for a technical support and commissioning engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.

This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.

Job Responsibilities:

1. Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a timely and professional manner.
2. This will include:
1. Visits to customer’s premises to commission equipment.
2. Providing operational & service training.
3. Assisting with customer acceptance testing.
4. Provide direct phone and email support for our customer base.

Basic Qualifications:

1. An education in Electronics or Electronic Engineering would be an advantage.
2. Qualified through industrial or professional experience, with broad digital video and audio experience would be an advantage.
3. Previous experience testing, servicing and/or commissioning video and audio systems would be an advantage.
4. Eagerness to learn technical aspects of baseband and IP based products and be able to self-educate to competency level given access to appropriate resources.

Preferred Qualifications & Desired Competencies:

1. Clear judgement when under pressure and the ability to manage difficult issues effectively to ensure good outcomes.
2. Ability to work independently under own initiative and unsupervised on-site.
3. Respect for colleagues; communicating with clarity and pro-actively sharing knowledge and expertise and asking for assistance where needed.
4. Ability to adapt to changing demands and conditions and manage unexpected situations.
5. Providing exceptional service to external and internal customers.
6. Accepting responsibility for personal development and actions.

Skills And Knowledge:

1. Good working knowledge & understanding of video and audio infrastructures from a technical perspective.
2. Good computer and networking knowledge, will be able to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies.

Communication:

1. Must have good interpersonal & communication skills.
2. Fluent in English.

Planning and Organisation:

1. Can organise and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
2. Manage customer relationships, both internal and external.

Personal Qualities:

1. Self-motivated, with the ability to self-manage time, targets and workload.
2. Enthusiastic and always maintains professionalism, even under extreme pressure.
3. Flexible, willing and able to travel or work overtime at short notice.
4. Excellent attention to detail, following set procedures, quality standards and instructions as required.
5. Resourceful, with the ability to put forward solutions quickly in difficult situations.
6. Willingness to travel both nationally and internationally.