Technical Support Analyst

We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application/offer, you can contact our recruitment team directly via email at careers@hcahealthcare.co.uk.

Location: 1 London Bridge, 5 days a week on-site
Hours: Full time 37.5 hours per week, Monday-Friday, 9AM-5.30PM
Contract: Fixed Term Contract - 6-months

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

IT Technical Service Management is one of the main functions of the Service Operation module of ITIL framework. This function is responsible for managing the capacity, performance, and availability of all the components used in the organization’s IT Infrastructure. The ITG Technical Services Delivery team is responsible for installing and maintaining all the end user devices in HCA UK across all the facilities and sites.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Other may think this is just a role in IT, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

1. You will provide 2nd & 3rd level support for desktop, printer, and wireless client and generate incident tickets in the field.
2. You will certify and create documentation for new client hardware per new technologies or technologies going end of life.
3. The Technical Services Analyst is site-based working closely with the on-site team to ensure IT issues are identified, logged, documented, and resolved in a timely fashion.

What you'll bring:

1. Extensive experience in Desktop Support (2nd and 3rd line) with strong communication (oral, written) skills and customer focused.
2. Understanding of application technologies, and service management/monitoring approaches.
3. Experience of working in a large, matrixed organization.

Why HCA UK?

Originally founded over 50 years ago by Dr. Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst you’ll be eligible for:

1. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
2. Private Healthcare Insurance for treatment at our leading hospitals.
3. Private pension contribution which increases with length of service.
4. Season Ticket Loan and Cycle to Work scheme.
5. Group Life Assurance from day one.
6. Critical illness cover.
7. Enhanced Maternity and Paternity pay.
8. Corporate staff discount for all facilities including Maternity packages at The Portland.
9. Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
10. Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion, and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.