Technical Support

Technical Support
Location: St Vincent Crescent, Glasgow

Full Time / Permanent
Salary from £32,240 per year + excellent benefits package

Closing Date: 1st of May 2025

Help us create a better future, quicker

At ScottishPower we know that our people are our strongest asset, so we're always looking for individuals whose energy, intelligence and passion can help us reach our goals. At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.

The role

In this Technical Support role, you provide business support across all activities within the zone and will be responsible for administration support to District operational, Connections and HV Faults activities, including time writing and District management reporting KPI's.

What you'll be doing

1. Manage all correspondence and communication within the business
2. Ensure that all customer contacts are dealt with in accordance with relevant processes
3. Provide administration and management support within all areas of the business
4. Assist in the building of the weekly work programme with District staff and Team Leaders
5. Supporting the weekly and daily maintenance of the resource plan and work programme
6. Production and delivery of reports and management information within agreed timescales
7. Liaison with external suppliers and other business areas, including printing and collation of information to assist in the generation of work packs
8. Contribute as an effective team member of District team
9. Ensure quality standards are maintained in all activities performed
10. Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise
11. Comply with appropriate safety equipment as required

What you will bring

1. Planning and Organising skills
2. Excellent communication skills
3. Significant all-round administrative experience
4. Able to operate at all levels of the business
5. Working knowledge of Business IT systems
6. Working knowledge of Energy Networks policies, procedures and working practices
7. Working knowledge of health, safety and environmental legislation
8. Developed negotiation, communication and people management skills
9. Developed Customer Service skills
10. Familiarity with MS suite of systems
11. Knowledge of the Asset Inspection System (AIS)
12. Knowledge of SAP system
13. Knowledge of Cintellate system
14. Knowledge of ENPaRT scheduling system

Minimum Criteria

1. Experience in a multi-stranded project support/co-ordination role or significant equivalent experience
2. PC literate - MS Word, Excel, PowerPoint etc.
3. Experience in SAP, CCT and IRIS systems
4. General knowledge of the Operations, Maintenance and Construction Businesses activities
5. Educated to GCSE or equivalent standard
6. Computer literacy - e.g. Microsoft Office suite

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future, and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

1. 36 days annual leave
2. Holiday purchase - perfect your work/life balance with extra annual leave
3. Share Incentive Plan and Sharesave Scheme
4. Payroll giving and charity matched funding
5. Technology Vouchers - save more and spread the cost of your technology purchases
6. Count us in - pledge to reduce carbon emissions and help fight climate change
7. Electric Vehicle Schemes - to help you transition to green/clean driving
8. Cycle to Work scheme and public transport season ticket loans
9. Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
10. Life Assurance (4x salary)
11. Access to 'nudge' financial wellbeing support
12. Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.