Technical Supervisor

Job Details

Job Title: Technical Supervisor

Contract Type: Permanent, Full-time

Salary: Up to £40,000.00 per annum

Contracted Hours

40 hours per week

Working Days: Monday to Friday

Shift Pattern: 8 Hour Shifts, 08:30 - 17:00

Location: Cheltenham

Benefits: View our Employee Benefits leaflet.

About Creed

Creed is a family business, established in 1972, which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

Role Details

The role of the Technical Supervisor is to support the Technical Manager and the Technical Team and contribute to developing a customer-oriented, solutions-focused team culture. You will contribute to ensuring the integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers. You will maintain awareness of upcoming industry relevant legislation and technical changes that will impact Creed Foodservice and support the development of a best-in-class solution.

Some Responsibilities Of The Role Include

• Manage the Technical Team in a positive, customer-focused and professional manner.
• Assist the Senior Technical Manager to recruit, train and develop the team for both new positions and succession planning.
• Contribute to a diverse, inclusive, solutions-oriented, and customer service-focused culture through coaching and mentoring the team and encouraging two-way communication.
• Listen to employee, customer and stakeholder feedback and share ideas to improve employee engagement with the Senior Technical Manager.
• Share ideas to develop innovative ways of working to improve company performance and employee engagement in line with the business strategy and within departmental budget.
• Ensure that the department demonstrates professionalism and delivers an awesome customer experience to both internal and external customers.
• Line Management Responsibilities and accountability for providing management cover and supervisory support to colleagues.
• Provide support, guidance, and expertise to internal stakeholders in context of supplier selection, supplier expertise, product quality attributes and control parameters which will successfully contribute to exceeding customer expectations, growing sales, and profit.
• Maintain the Saffron nutritional & allergen reporting software whilst providing internal & external training.
• Deliver Saffron software sales demonstrations and training to both new and existing customers.
• Ensure internal compliance to meet externally achieved certifications.
• Manage food quality and safety complaints in line with the company complaint process.
• Resolve customer product complaints, tracking trends and escalating appropriately in line with company procedure.
• Effective supplier management from initial selection & approval through conducting site visits (if required), setting clear technical expectations, providing guidance & support, issuing performance updates and instigating joint business/improvement plans.
• Accountability and responsibility for reporting on the accuracy of specifications for all products across multiple platforms and maintenance of the approved supplier database.
• Maintain awareness of packaging regulations (EPR), compliance, and submit in accordance with regulatory requirements.
• Keep up to date with upcoming legislative and industry changes and suggest solutions to the technical manager.
• Ownership, expertise and management of appropriate third-party customer portals.
• Responsible for conducting 121s, performance, induction, absence reviews and staff searches in line with company policies and procedures.
• Support with business-related projects.
• Actively promote a food safety culture through sharing knowledge and expertise.
• To disclose any evidence of product safety, legality, quality, or integrity issues.
• To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site.
  
  

The Ideal Candidate

Essential

• Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills.
• An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time.
• A good team player, with tenacity, attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement.
• Experience in a Senior or Supervisory role in the food industry.
• Experience managing people in all aspects of the employee lifecycle, coaching, mentoring, and team-building skills.
• Passionate about food safety and interested in nutrition and allergen information.
• Enthusiastic, proactive, self-motivated individual with a passion for continuous professional development.
• Excellent numeracy and IT skills including intermediate MS Excel.
• Excellent administration skills, attention to detail and a methodical approach to work.
• A good team player, with attention to detail and good problem-solving skills that follows processes in place and participates in sharing ideas for improvement.
• Adaptable to change, creative and interested in learning and developing both the team and commercial outputs for the business area.
• Excellent presentation skills and confident presenting to large audiences of both internal and external customers.
• Excellent food product knowledge and experience of the food industry gained within a wholesale or manufacturing environment.
• Experience and knowledge of European and UK food Legislation.
  
  

Desirable

• Experience in a Senior or Supervisor capacity gained within an office environment.
• Experience and knowledge of quality management, project management, Food Safety and HACCP, TACCP and VACCP systems.
• HACCP level 3 and TACCP and VACCP Level 2 Qualifications.
• Degree level qualification in food science or similar.
• Experience working with ERP systems.