Technical Specialist - Intervention

Job Title: Technical Specialist - Intervention

Location: Leicester (Hybrid) One day a week in the office

Working Hours: Rotational shift patterns. Shifts vary, MUST be available to work evenings and some weekends.

Week 1: Mon: 11:30 – 19:30 Wed: 10:30 – 18:30 Thurs: 10:30 – 18:30 Fri: 10:30 – 18:30 – No weekends.

Week 2: Mon: 13:00 – 20:30 Tues: 13:00 – 20:30 Wed: 13:00 – 20:30 Thurs: 13:00 – 20:30 Sat: 09:00 – 16:30 Sun: 10:00 – 17:00.

Week 3: Mon: 10:30 – 18:30 Tues: 10:30 – 18:30 Fri: 13:00 – 20:30 Sat: 10:00 – 17:30 Sun: 10:00 – 17:00

Welcome to Hastings Direct – Insurer Services

We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.

Role overview:

We have a fantastic opportunity for a passionate and dynamic Technical Specialist to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers.

As a Technical Specialist within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on becoming technically competent in their role and making intelligent commercial decisions.

Job details – you’ll need to have demonstrable experience in:

1. Work collaboratively with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development (creation of material and delivery).
2. Identify technical needs/themes for individual colleagues when creating and delivering technical development.
3. Be the referral and escalation point for colleagues (or suppliers where relevant) with technical queries.
4. Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework. Work collaboratively with team leaders to build technical capability across the teams and support CCL to develop a technical strategy for their functions.
5. Utilize data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions.
6. Ensure a strong understanding of market developments which may impact our subrogated recovery performance. Provide technical input to support the development of appropriate strategies to mitigate risks.

Essential skills we would love you to have:

1. Strong problem-solving skills and effective communication with all stakeholders; comfortable in fast-paced environments and demonstrates proactive work style; detail-oriented and systematic in managing workload.
2. Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment; embraces learning and self-development with a high level of self-awareness and drive.
3. Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.

The interview process:

1. Recruiter screening call
2. 1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

Benefits: In addition to a competitive salary you will also receive…

Flexible working: we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.

Competitive bonus scheme: all colleagues are eligible for our annual 4Cs performance bonus.

Financial wellbeing: as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.

Mental wellbeing programme: we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

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At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: