Technical Services Support

Swindale Parks (Sales & Marketing) Recruitment; Halesowen; On-site; GBP 80,000 - 100,000; Full time

Job description

HAYLEY DEXIS are looking for a Technical Services Support person to join our well-established and expanding team based at our Fluid Power office in Halesowen.

About the role:

As our Technical Services Support person, you will be supporting the team by offering technical assistance, providing information on stock availability, assisting with sales enquiries and customer queries, and actively promoting the sale of Hayley products and services.

Working hours:

Monday to Friday, working 40 hours per week.

What we offer you:

• Highly competitive salary + bonus scheme
• 23 days annual leave (plus 8 bank holidays)
• Company pension
• In-house training
• Fun and inclusive working environment
• Wellness initiatives, including Bike2Work and healthcare scheme
• Uniform and PPE provided if required
• Life Assurance cover

Key responsibilities as our Technical Services Support person will include:

• Deal with incoming phone calls and support tickets offering technical assistance where required.
• Help with interchanges and alternatives, willingness to learn the full scope of the fluid power product range.
• Provide information on stock availability.
• Assist with sales enquiries and any customer queries on a first line basis, reporting irregularities to the Manager as appropriate, and encourage good customer relations.
• Source goods & products from approved suppliers.
• Actively promote the sale of Hayley products and services to the customer by phone/fax/email and in person.

Skills we're looking for in our Technical Services Support person:

• IT skills (Office, Excel, Word, etc.)
• Good telephone manner
• Ability to work in a busy office environment
• Previous administration skills
• Broad understanding of some aspect of fluid power product ranges

HAYLEY DEXIS is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,200 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

To apply for this vacancy please visit the HAYLEY DEXIS careers page: https://hayleygroup.talosats-careers.com/job/672944